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Accounting

  >   Finance Manager - FP&A

Location: Johns Creek, GA

Position Summary: The Finance Manager will assume responsibility of providing ongoing financial/business reporting and analysis of company performance through preparation and management of financial plans/budgets, forecasts, and reports --- including management of monthly financial statements (with a focus on the P&L) and monthly board presentations.

Responsibilities and Essential Functions  

  • Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures --- manage a comprehensive variance analysis and integrated forecast
  • Manage preparation of presentations for Board of Directors and Senior Management Team o Ownership of monthly board package and departmental expense reviews
  • Support the continued development of Budgeting, Financial Forecasting, Operational Planning and Modeling tools o Includes build out of value add spreadsheet models and FP&A processes as required
  • Ad-Hoc Reporting and Analysis
  • Quarterly and Monthly Financial reports
  • Work with a Business Intelligence Tool and Dashboard reports
  • Improve performance by evaluating processes to drive efficiencies and understand ROI in marketing programs, product pricing, new product rollouts as well as new projects
  • Assist in developing financial models and analyses to support strategic initiatives
  • Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
  • Support Executive Management Team and Departments heads with in-depth analysis
  • Interpret underlying implications of financials --- understand impacts to business results, system implications, accounting policies, and strategic framework.
  • Provide mentorship, training, and guidance for analyst
  • Additional responsibilities likely to be assigned based on candidate profile/skillset and experience level
  • This position has supervisory responsibilities – 1 direct report.

Education / Experience Requirements  

  • Bachelor’s Degree in a business-related concentration, preferably in Accounting Finance
  • 5-7 years’ minimum experience in Financial Planning and Analysis preferred
  • Well versed in managing a P&L and associated financial implications
  • Experience in high tech/software industry preferred
  • Hands-on experience with an OLAP tool is highly preferred
  • Management experience
  • Executive level consultative experience

Work Skills  

  • Strong leadership skills required
  • Advanced Microsoft Excel and PowerPoint skills
  • Highest standards of accuracy, precision, and organization
  • Articulate with excellent written and verbal communication skills
  • Ability to think creatively, highly-driven and self-motivated
  • Strong time management skills; able to effectively organize, multitask and prioritize in fast paced environment
  • Support and adhere to Company's core values
  • Demonstrated ability to work within a team environment
  • Professional demeanor

 

  >   Future Opening - Accounting

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Accounting? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Order Management Specialist

Location: Johns Creek, GA

Position Summary: The Order Management Specialist facilitates the processing of orders and quotes from the sales teams in addition to supporting other areas of the organization including program implementation, sales support, training, and operations.

Responsibilities and Essential Functions  

  • Process New and Add-on Orders for assigned sales team - verify all information including price, products, shipping address, billing contact, terms, etc.
  • Process Evaluations - update, track and maintain data; notify Legal of any changes to evaluation agreement
  • Obtain necessary approvals - for discounts, terms, waiving certain costs, etc.
  • Create/Edit Quotes - verify info such as customer status, any existing products, prices, upgrades, discounts, custom agreements, resellers, etc.
  • Work with Legal Department – specifically custom agreements, mergers, acquisitions, name changes, etc.
  • Assist with training new hires on order process and policies.
  • Responsible for training/communicating order processing changes to assigned sales teams.
  • Order processing system testing as new changes are implemented.
  • Communicate system issues - for testing, recommending improvement and reducing day-to-day issues.
  • Communicate product return requests (RMA's) for evaluations and upgrade returns.
  • Must be available and flexible at month-end for urgent/final quotes and orders.
  • Work with other team members to maintain sales operations documentation for the sales team; pricing, financial, and legal.
  • Responsible for appliance ordering and shipment tracking.
  • Serve as back-up for other positions within the department.

Education / Experience Requirements  

  • Bachelor’s Degree in Business Administration or equivalent experience
  • Salesforce.com experience a plus
  • Microsoft Office Suite (Outlook, Excel, Word, etc.)

Work Skills  

  • Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
  • Effective interpersonal and communication skills
  • Able to effectively organize, multitask and prioritize
  • Motivated to help others in a team environment
  • Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)
  • Professional demeanor
  • Possess skills of organization, planning, and communication (verbal and written)
  • Knowledge of sales industry a plus

 

  >   Senior Manager, Indirect Tax and Treasury

Location: Johns Creek, GA

Position Summary: This position will assume responsibility for indirect tax compliance, audit defense, treasury administration and reporting and direct tax compliance assistance.

Responsibilities and Essential Functions  

  • Responsible for US sales and use tax compliance
  • Responsible for property tax compliance
  • Coordinate with legal for filing of business licenses and annual reports
  • Reconciliation of indirect tax account
  • Research sales tax laws and maintenance of sales and use tax matrix
  • Maintenance of global tax and treasury calendar
  • Response to inquiries from business units on tax and treasury matters.
  • Maintain documentation relating to treasury and sales and use tax processes
  • Respond to notices
  • Audit defense
  • Analyze and review fixed asset data
  • Preparation of Canada, France, Germany, Ireland and UK GST/PST/VAT workpapers and/or returns
  • Administration of bank accounts
  • Cash reporting
  • Preparation of state apportionment for state income tax filings
  • Identify and implement continuous improvements while pursuing operational efficiencies
  • Other job-related duties as assigned

Education / Experience Requirements  

  • Bachelor’s degree in accounting, tax
  • Intermediate MS Excel skills
  • MS Word
  • Experience with Tax Research
  • Minimum of 5 years in public accounting or 7 years of relevant tax experience

Work Skills  

  • Exceptional written and verbal communication skills
  • Leadership capacity to resolve complex problems within a cross-functional environment
  • Ability to function independently with minimal supervision
  • Ability to work well independently, in a team environment and with remote employees
  • Strong sense of ownership and urgency
  • Extremely detail oriented
  • Self-starter and Learner
  • Strong organization skills and ability to multi-task in a fast-paced environment
  • Inquisitive
  • Knowledge of domestic and international indirect taxes
  • Follow outlined policies and procedures and make recommendations for process changes
  • Strong desire to grow within the tax department

 

Administration

  >   Future Opening - Administration

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Administration (Receptionist, Executive/Administrative Support, Office Manager, etc.)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Future Opening - Human Resources

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Human Resources (Recruiting, Payroll, Benefits Administration, Training, Employee Relations, Organizational Development, HR Management, etc.)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Junior Contract Administrator

Location: Atlanta, GA

Position Summary: The Jr. Contract Administrator is responsible for assisting the Director of Contracts and legal team with process management in the legal department, and assisting co-workers with understanding and applying contractual terms to the company's operations. The successful Jr. Contract Administrator will be part of a team that works directly with co-workers and executives to insure corporate compliance and will work in a fast-paced environment that handles time-sensitive contracts documents.

Responsibilities and Essential Functions  

  • Prepare routine amendments to customer agreements.
  • Maintain and organize contract records; help coordinate document lifecycle process.
  • Assist with development and integration of contract management tools, templates, methods and processes.
  • Monitor annual state filings and corporate registrations.
  • Manage insurance certificates for customers.
  • Assist with monitoring and tracking contract changes.
  • Interact on a daily basis with internal team members and customers, as required.
  • Respond to internal inquiries regarding contract obligations, revisions and amendments.
  • Monitor and manage activity in the legal queue and respond as required.
  • Assist with client and vendor contract execution process.

Education / Experience Requirements  

  • Bachelor's degree or paralegal degree is requested.
  • 1-2 years of experience in a Jr. Contract Administrator (or similar) role is requested; Full-time only.
  • Proficiency with Microsoft 2010 (Excel, Word, PowerPoint, Outlook) required. Experience with Salesforce.com is a plus.
  • Ability to exercise good judgment with confidential information.
  • Demonstrate consistent attitude of excellence and integrity in a highly collaborative teamwork environment.
  • Professional-level written and spoken communication skills.
  • Ability to work under minimal supervision, prioritize and meet critical deadlines.

Work Skills  

  • Ability to manage tasks/projects with end-to-end execution.
  • Knowledge of best practices for contract organization; contract negotiation skills.
  • Demonstrate initiative and ability to thrive in a fast-paced, high-growth environment.
  • Highly organized and able to interact effectively with cross-functional team members at all levels.

 

Marketing

  >   Future Opening - Marketing

Location: Open

Position Summary: Interested in future employment opportunities in Marketing? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

Technology

  >   Advanced Implementation Engineer

Location: Ridgeland, MS or Atlanta, GA or Austin, TX

Position Summary: The Advanced Implementation Engineer is responsible for managing all aspects related to large customer implementations of Bomgar’s software products. This includes project management, deployment planning, technical installation, and strategic consultation to ensure customer implementations are completed promptly, securely, and professionally.

Responsibilities and Essential Functions  

  • Demonstrate excellent Project Management and organizational skills leading complex software implementations for multiple customers concurrently.
  • Properly set and manage customer expectations.
  • Ability to understand customer business, operational, and technical needs.
  • Demonstrate strong technical ability to implement Bomgar’s software products directly for customers, either remotely or onsite as required by the customer, to ensure prompt, secure.
  • Continue to develop personally and professionally with internal and extracurricular training.
  • Up to 50% travel may be required.

Education / Experience Requirements  

  • Bachelor’s degree or equivalent.
  • Minimum of 5 years related professional experience.
  • Project Management experience.
  • IT security experience highly preferred.
  • Experience implementing complex enterprise software solutions.
  • Working knowledge of Bomgar or Lieberman products preferred.
  • CISSP or similar security certification preferred.
  • Experience with the following technologies:
    • Strong understanding of TCP/IP networking protocols.
    • Working knowledge of Linux, Mac, Android, and iOS platforms.
    • Working knowledge of virtual environments (VMware, Microsoft Hyper-V, Citrix).
    • Working knowledge of Cloud platforms (AWS, Azure).
    • Working knowledge of AD/LDA.

Work Skills  

  • Excellent interpersonal and written communication skills.
  • Proven project management skills.
  • Customer-focused attitude and desire to help others.
  • Strong desire to learn new technologies.
  • Ability to work within a team environment.
  • Support and adhere to Company’s Core Values (https://www.bomgar.com/about/core-values).

 

  >   Business Applications Manager

Location: Johns Creek, GA

Position Summary: The Master Data Management team are the visible, action-oriented drivers of data governance efforts, and the Business Applications Manager is a key component of that team. Key responsibilities include accountability and ownership of initiatives related to the assessment, improvement and ongoing maintenance of critical data assets. The Business Applications Manager is responsible for the overall MDM platform architecture, translation of master data requirements into technical specifications, designing and leading delivery of technical components for master data management solutions. This individual will work with Business and functional SMEs to understand business requirements and collaborate with other stakeholders in architecting and delivering MDM solution aligned with MDM vision, and strategy.

Responsibilities and Essential Functions  

  • Key Contributor/Decision maker for MDM Tool Selection.
  • Contributes to MDM solution roadmap planning, recommending technologies and solution.
  • Co-lead/facilitate MDM requirement analysis sessions with business user.
  • Define and own Conceptual Data Model of each MDM Domain.
  • Lead and manage traceability of conceptual Data Model to MDM Solution with Upstream Solutions contributing to creation or enrichment of MDM Profile.
  • Lead MDM Integrations, both inbound, and outbound as per MDM Best Practice Architecture.
  • Provide subject matter expertise on data architecture and data integration implementations.
  • MDM Configuration and Platform Architecture.
  • Data Syndication Policies and Procedures.
  • Analyze and define requirements for data matching and merging rules, survivorship criteria and data stewardship workflows.
  • Thorough understanding of deterministic and probabilistic matching methodologies and master data hierarchy management.
  • Data management and integration architectural recommendations for database applications and projects, such as Data Warehouse, BI etc.
  • Understands and leverages enterprise architecture principles for cross-functional purposes.
  • Must be able to train others in a systematic, detailed work processes.
  • Must be able to create or refine work processes to a changing IT and business environment.

Education / Experience Requirements  

  • Bachelor's Degree in Business, Economics or Computer Science, or an equivalent diploma.
  • 10 years of experience in Data Management and Data Integration. Minimum 5 years of experience in leading MDM design, and configurations, encompassing Data quality, Data transformations, Data Integration, Data syndication, and Data Security.
  • MDM solution delivery experience with leading MDM SaaS and/or PaaS solutions.
  • Ability to quickly assess new MDM solution platform capabilities and technology and map them to enterprise MDM needs.
  • Experience with enterprise level data analysis and integration work and/or providing data focused systems integration solutions.
  • Expert level of technical knowledge on data architecture and batch/real-time data integration tools/technologies.
  • Ability to deal with ambiguity and make quality decisions in a dynamic, fast-paced environment.
  • Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels.
  • Ability to articulate ideas to both technical and non-technical addressee.

Work Skills  

  • Strong communication interpersonal skills.
  • Demonstrate effective problem-solving skills and ability to deliver on multiple projects simultaneously.

 

  >   Client Systems Administrator

Location: Johns Creek, GA

Position Summary: The Client Systems Administrator is responsible for effective provisioning, installation / configuration, operation, testing, and maintenance of end user hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling employees.

Responsibilities and Essential Functions  

  • Provide Tier I support. Monitor, document and resolve IT tickets ensuring work assignments are completed to end user satisfaction.
  • Maintain computing environment by managing assets and inventory, installing upgrades and monitoring system performance.
  • Install new / rebuild existing laptops and desktops and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Responsible for testing software that has been approved and packaged for deployment on client operating systems currently in use within Bomgar for compatibility and issues.(This currently includes any new software introduced into our environment for Windows 7, Windows 10, and Mac OS X.)
  • Apply OS patches and upgrades on a regular basis.
  • Able to communicate technical information to non-technical people. Regularly provide advice and recommended actions involving complex issues. Resolve problems within established practices.
  • Update job knowledge by participating in educational opportunities such as reading professional publications, maintaining personal networks, participating in professional organizations.
  • Protect organization's value by keeping information confidential.

Education / Experience Requirements  

  • Associate’s degree, with a technical major, such as engineering or computer science.
  • 2+ years direct related Networked PC Support and/or Technical Help Desk experience in a Microsoft 200+ user, multi-platform environment.
  • Ability to perform typical PC, Mac and Help Desk support, including desktop computer configuration and upgrades and maintenance of hardware, operating systems, including file and print sharing, desktop policies, profiles, communication protocols, remove and replace components, troubleshoot system operational errors and request tracking.
  • Experience with Microsoft Office 365, Intune, KACE, wireless networking, DHCP, DNS, Symantec Antivirus Corporate Edition.
  • Working experience with wide variety of hardware and desktop operating systems, including Dell hardware, Apple hardware (Macs and iOS devices), VMware Virtualization software, Microsoft Active Directory, Microsoft Office products, SharePoint and Windows Operating Systems.
  • Ability to analyze corporate needs for hardware and software systems and recommend appropriate system solutions to meet business requirements.

Work Skills
Client Systems Administrator
 

  • Ability to communicate technical information to both technical and non-technical personnel.
  • Must be detail-oriented.
  • Ability to work within a team environment.
  • Capable of lifting and or moving large boxes or pieces of IT equipment of up to 50 lbs.
  • Professional demeanor at all times.
  • Support and adhere to Company’s Core Values.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent analytical and problem solving skills.
  • Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Ability to handle multiple user requests and prioritize work assignments.

 

  >   Cloud Operations Engineer

Location: Ridgeland, MS or Atlanta, GA

Position Summary: The Software Development Engineer researches, designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Development Engineer must display self-motivation and the ability to research new product and development trends, respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

  • Scope assigned project/tasks and provide accurate time estimates.
  • Responsible for researching, designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
  • Convert specifications into requirements, design and proposed solution(s).
  • Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
  • Work with Quality Assurance team members in creating all test cases and documentation for the assigned projects/tasks.
  • Communicate problems, risks, or issues with peers and manager.
  • Provide thorough documentation for all development work.
  • Additional duties as directed by supervisor.
  • Interacting with technical support and possibly customers in trouble-shooting issues and resolving the respective issues.

Education / Experience Requirements  

  • Minimum Master’s Degree in Computer Science, Electrical Engineering, or related field.
  • 2 to 3 years software development experience in C++
  • Proficient with the entire Software Development Lifecycle (SDLC).
  • Experience with Agile Software Development Methods is a plus.
  • Linux, Windows, and Mac OS experience preferred.
  • Qt experience also a plus.
  • Strong understanding of secure programming and client/server architecture.
  • Strong understanding of multi-threaded application development is required.
  • Experience in a research position is required.

Work Skills  

  • Strong verbal and written communication skills.
  • Must be self reliant, but be able to communicate and contribute in a team setting.
  • Excellent analytical and problem solving skills.
  • Professional demeanor at all times.
  • Support and adhere to Company’s core values.

 

  >   Customer Support Analyst

Location: Ridgeland, MS

Position Summary: The Customer Support Analyst is responsible for initially responding to and supporting customers as they deploy, configure, and report incidents with their Bomgar products. This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgement in communication with customers to quickly assess the severity of an Incident and address or route it appropriately.

Responsibilities and Essential Functions  

  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
  • Resolve customer support incidents by providing information, documentation, using teamwork, independent judgement and a variety of internal resources.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Customer Support Engineers to resolve or escalate more complex issues.
  • Actively participate with other Customer Support Analysts in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • College credit or professional experience in customer support.
  • Some experience and knowledge of OS and IT network administration/support.
  • Basic technical foundation and an aptitude for learning.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Professional demeanor.
  • Outstanding interpersonal skills.
  • Excellent written and verbal communication skills.
  • Detail oriented but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Must be able to work within a team environment including remote team members.
  • Support and adhere to company’s Core Values. (www.bomgar.com/about/core-values)

 

  >   Customer Support Engineer

Location: Austin, TX or Ridgeland, MS

Position Summary: The Customer Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their Bomgar remote support solutions. This responsibility includes responding to, troubleshooting, resolving or escalating, and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes.

Responsibilities and Essential Functions  

  • Complete the Sales Process by providing software status updates and support to customers through their appliance installation and configuration stages.
  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
  • Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Product Support Engineers to resolve or escalate more complex issues.
  • Liaise with hardware vendors on warranty repairs.
  • Actively participate with other Technical Support engineers in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • College degree in Information Technology preferred and professional experience in technical support.
  • Experience and knowledge in OS and IT network administration/support.
  • Strong troubleshooting skills and technical abilities.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Detail oriented, but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Excellent written and verbal communication skills are required.
  • Must be able to work within a team environment, including with remote team members.
  • Professional demeanor.
  • Support and adhere to Company’s Core Values. (www.bomgar.com/about/core-values)

 

  >   Customer Support Engineer,EMEA

Location: Marlow, UK

Position Summary: The Customer Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their Bomgar remote support solutions. This responsibility includes responding to, troubleshooting, resolving or escalating, and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes.

Responsibilities and Essential Functions  

  • Complete the Sales Process by providing software status updates and support to customers through their appliance installation and configuration stages.
  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner
  • Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.
  • Liaise with hardware vendors on warranty repairs.
  • Actively participate with other Technical Support engineers in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Product Support Engineers to resolve or escalate more complex issues.

Education / Experience Requirements  

  • College degree in Information Technology preferred and professional experience in technical support.
  • Experience and knowledge in OS and IT network administration/support.
  • Strong troubleshooting skills and technical abilities.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Detail oriented, but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Excellent written and verbal communication skills are required.
  • Must be able to work within a team environment, including with remote team members.
  • Professional demeanor.
  • Support and adhere to Company’s Core Values. (www.bomgar.com/about/core-values)
  • Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.

 

  >   Future Opening - IT

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in IT (supporting internal users and the corporate IT infrastructure)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Implementation Consultant UK

Location: Marlow, UK

Position Summary: The Implementation Engineer is responsible for delivering post-sales implementation and training as well as consultancy services. The position assumes a variety of roles, including technical project management, workflow and information analysis, and training in the course of implementing and deploying Bomgar’s solution portfolio.The Implementation Engineer will also assist partners in implementing Bomgar as well as training them to deliver solutions to Bomgar’s Best Practice standards.

Responsibilities and Essential Functions  

  • Ability to understand client business, operational, and technical needs.
  • Demonstrate Project Management skills in leading complex technical software implementations.
  • Conduct systems planning; system and application configuration and system validation.
  • Responsible for training clients on software applications and ensuring full knowledge transfer.
  • Train Bomgar partners to implement the Bomgar product portfolio.
  • Assist Partners during complex implementations

Education / Experience Requirements  

  • Bachelor’s degree or equivalent.
  • A minimum of 5 years related professional experience.
  • Experience implementing security or support-oriented software solutions.
  • Project methodology and/or software lifecycle experience preferred.
  • Experience with Microsoft Office applications.
  • Strong knowledge of software development lifecycle processes.
  • Working knowledge of Internet Technologies (HTML / XML / Java).
  • Working knowledge of Networking Technologies (IP/ ports/protocols).
  • Working knowledge of MS Windows & Linux Operating Systems.
  • Fluent in German and English, both written and oral.
  • CISSP or similar security qualification preferred.

Work Skills  

  • Excellent interpersonal and written communication skills.
  • Proven project management skills (certification a plus).
  • Business process analysis skills.
  • A proven ability to deliver projects on time and within budget.
  • Strong motivation & team orientation.
  • A strong desire to learn new skills and technologies.
  • Support and adhere to Company’s Core Values (https://www.bomgar.com/about/core-values)

 

  >   Implementation Engineer

Location: Ridgeland, MS

Position Summary: The Implementation Engineer helps new Bomgar customers install and configure Bomgar Enterprise Remote Support and Privileged Access solutions in a manner that meets their business needs. This includes communicating promptly and professionally while working to understand the customer’s goals, responding to queries about product features, helping resolve networking issues, and guiding them though the onboarding process.

Responsibilities and Essential Functions  

  • Schedule and conduct conference calls to understand customer needs, answer questions, and review the deployment process.
  • Help customers configure and fine-tune various Bomgar settings to meet their business needs.
  • Communicate promptly and professionally to customers and internal staff via email and telephone.
  • Resolve deployment issues using qualified internal resources, troubleshooting techniques, teamwork, etc.
  • Escalate issues to Product Support Engineers as needed to resolve more complex issues.
  • Document all customer interaction, including phone calls and resolutions.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • Bachelor’s degree or equivalent with a minimum of 3 years of related professional experience in the IT industry; or a minimum of 5 years of related professional experience in the IT industry.
  • Experience working with Fortune 500 companies, government organizations, and educational institutions.
  • Strong troubleshooting skills on a variety of OS platforms and a proven record of technical ability.
  • Solid understanding of TCP/IP networking protocols.
    • One or more IT industry certifications are preferred, such as ComTIA Network+, Security+, Microsoft MCSE, Cisco CCNA, etc.
  • A customer-focused attitude and desire to help others.
  • Experience installing, administering, and troubleshooting a variety of OS platforms
  • Working knowledge of Bomgar products and experience administering Bomgar appliances is preferred.
  • Experience managing technical implementations preferred.

Work Skills  

  • Excellent presentation, verbal and written communication skills.
  • A strong desire to learn new technologies.
  • Good organizational capability.
  • Ability to work within a team environment.
  • Professional demeanor.
  • Willingness to support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)
  • Experience with the following technologies is preferred:
    • Strong knowledge of Microsoft Windows desktop and server environments.
    • Working knowledge of Linux, Mac, Android, and iOS platforms
    • Installation, administration, and troubleshooting of virtual environments (VMware, Microsoft Hyper-V, Citrix)
    • Working knowledge of LDAP preferred.

 

  >   Information Security Analyst

Location: Ridgeland, MS

Position Summary: The Information Security Analyst will plan, implement, upgrade, or monitor security measures for the protection of computer networks and information at Bomgar. Ensures that appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.

Responsibilities and Essential Functions  

  • Perform internal IT Security Audits
  • Support objective Third Party Security Audits/Assessments
  • Support and coordinate the development of responses to Customer Security Questions/Questionnaires
  • Assist in the development of Risk Assessments
  • Implement security measures for computer or information systems.
  • Develop computer or information security policies or procedures.
  • Monitor the security of digital information.
  • Update knowledge about emerging industry or technology trends.
  • Collaborate with others to resolve information technology issues.
  • Train others in information security.
  • Troubleshoot issues with computer applications or systems.
  • Coordinate project activities with other personnel or departments.
  • Document operational procedures.
  • Support Physical Security and Personnel Security activities.
  • Responsible for detailed project management throughout the engagement lifecycle.
  • Provide team/project support as needed

Education / Experience Requirements  

  • 2-4 years’ experience in Information Security
  • Bachelor’s Degree (in related disciple, preferred)
  • CISSP, CISA, CIPP, CEH (preferred)
  • Information Security Audit/Assessment experience (preferred)
  • Privacy and Data Protection experience (preferred)
  • Proficient with Microsoft Office Suite

Work Skills  

  • Effective interpersonal and communication skills
  • Able to effectively organize, multitask and prioritize
  • Support and adhere to Company's core values

 

  >   Junior Implementation Consultant

Location: Marlow, UK

Position Summary: The Junior Implementation Consultant is responsible for delivering post-sales remote implementation and training as well as assisting in the delivery of consultancy services. The position assumes a variety of roles, including technical project management, training and troubleshooting in the course of implementing and deploying Bomgar’s solution portfolio.

Responsibilities and Essential Functions  

  • Demonstrate Project Management skills.
  • Conduct systems planning; system and application configuration and system validation.
  • Responsible for training clients on software applications and ensuring full knowledge transfer.
  • Assist more senior Implementation Consultants in planning and scheduling more complex implementations

Education / Experience Requirements  

  • Bachelor’s degree or equivalent.
  • A minimum of 1 year related professional experience.
  • Project methodology and/or software lifecycle experience preferred.
  • Experience with Microsoft Office applications.
  • Working knowledge of software development lifecycle processes.
  • Working knowledge of Internet Technologies (HTML / XML / Java).
  • Working knowledge of Networking Technologies (IP/ ports/protocols).
  • Working knowledge of MS Windows & Linux Operating Systems.

Work Skills  

  • Excellent interpersonal and written communication skills.
  • Proven project management skills (certification a plus).
  • Strong motivation & team orientation.
  • A strong desire to learn new skills and technologies.
  • Support and adhere to Company’s Core Values (https://www.bomgar.com/about/core-values)

 

  >   Project Manager

Location: Ridgeland, MS

Position Summary: The Project Manager is responsible for managing, coordinating, as well as facilitating all software and product related projects within Bomgar’s Products and Services group through all phases of the product lifecycle.

Responsibilities and Essential Functions  

  • Organize and run project meetings.
  • Report project status to the organization on request.
  • Create and maintain comprehensive project documentation.
  • Coordinate and manage interaction and handoffs between departments.
  • Help to manage change requests and impact analysis of those changes during the project lifecycle.
  • Manage, coordinate, and facilitate all the efforts required by departments outside of Product Development on the launching of products and/or product releases.
  • Measure project performance using appropriate tools and techniques.
  • Work with management and other project managers for cross-project dependencies.
  • Manage the relationship with all stakeholders.
  • Work closely with all Products and Services departments to define project scopes and deliverables.
  • Work with teams to estimate project duration, cost, resource requirements, and dependencies.
  • Create detailed project plans using standard methodologies.
  • Manage and track day-to-day project activities.

Education / Experience Requirements  

  • 3 to 5 years of software project management experience.
  • Understanding of the Software Development Lifecycle (SDLC).
  • Microsoft Project proficiency.
  • Strong working knowledge of Microsoft Office.
  • Agile experience is a plus.
  • SharePoint, Jira, and/or Project Online experience is a plus.
  • Business or data analysis experience is a plus.
  • PMP or CAPM Certification is a plus.

Work Skills  

  • Must be self-reliant, but be able to communicate and contribute in a team setting.
  • Excellent written and verbal communication skills.
  • Attention to detail and superb documentation acumen.
  • Able to create and manage project plans for larger projects spanning multiple stakeholders.
  • Able to organize, multitask and prioritize.
  • Able to manage projects with resources spanning locations including multiple time zones and continents.
  • Persistence in seeking resolution and follow through on issues.
  • Professional demeanor at all times.
  • Support and adhere to Company’s Core Values (http://www.bomgar.com/about/core-values).

 

  >   Quality Assurance Engineer

Location: Ridgeland, MS

Position Summary: The Quality Assurance Engineer is responsible for planning and implementing the quality assurance procedures for daily, milestone and release candidate testing of the Bomgar product line of screen-sharing and remote control technologies. QA Engineer must display individual motivation and the ability to respond with innovation to new technological problems and new product possibilities. As a member of the QA team, will be responsible for the quality of software released to the company’s sales and marketing departments. QA Engineer will also work with current development team creating new products and enhancing existing products.

Responsibilities and Essential Functions  

  • Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts.
  • Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment.
  • Identify software capability and reliability by conducting functional, system, and performance tests.
  • Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
  • Maintain testing database by developing defect tracking and regression testing information requirements; designing information system; enter test outcomes; secure data.
  • Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes.

Education / Experience Requirements  

  • B.S. or higher degree in Computer Science or related field
  • 3 to 5 years experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process.
  • Networking experience required.
  • Knowledge of C++, PHP, and other programming languages a plus
  • Experience in shrink-wrapped software projects a plus
  • Linux, Unix, Windows and Mac experience required.
  • Ability to utilize VMWare

Work Skills  

  • Accuracy and Attention to Detail
  • Self-starter; requires little supervision
  • Excellent verbal and written communication skills
  • Strong time management skills and ability to prioritize
  • Professional demeanor
  • Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

 

  >   Software Developer

Location: Ridgeland, MS or Atlanta, GA

Position Summary: The Software Developer designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Developer must display self-motivation and the ability to respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

  • Scope assigned project/tasks and provide accurate time estimates.
  • Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
  • Convert requirements into design and proposed solution(s).
  • Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
  • Work with Quality Assurance team members in creating all test cases and documentation for the assigned projects/tasks.
  • Communicate problems, risks, or issues with peers and manager.
  • Provide thorough documentation for all development work.
  • Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.
  • Additional duties as directed by supervisor

Education / Experience Requirements  

  • Understanding of server-side and client-side application development.
  • Strong understanding of multithreaded application development is required.
  • Bachelor’s Degree in Computer Science, Electrical Engineering, or related field; Master’s Degree preferred.
  • 3 to 5 years software development experience in C++.
  • Proficient with the entire Software Development Lifecycle (SDLC).
  • Experience with Agile Software Development Methods is a plus.
  • Linux, Windows, and Mac OS experience preferred.
  • Qt experience also a plus.

Work Skills  

  • Strong verbal and written communication skills.
  • Must be self reliant, but be able to communicate and contribute in a team setting.
  • Excellent analytical and problem solving skills.
  • Professional demeanor at all times.
  • Support and adhere to Company’s Core Values. (http://www.bomgar.com/about/core-values)

 

  >   Software Development Engineer

Location: Ridgeland, MS or Atlanta, GA

Position Summary: The Software Development Engineer researches, designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Development Engineer must display self-motivation and the ability to research new product and development trends, respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

  • Scope assigned project/tasks and provide accurate time estimates.
  • Responsible for researching, designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
  • Convert specifications into requirements, design and proposed solution(s).
  • Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
  • Work with Quality Assurance team members in creating all test cases and documentation for the assigned projects/tasks.
  • Communicate problems, risks, or issues with peers and manager.
  • Provide thorough documentation for all development work.
  • Additional duties as directed by supervisor.
  • Interacting with technical support and possibly customers in trouble-shooting issues and resolving the respective issues.

Education / Experience Requirements  

  • Minimum Master’s Degree in Computer Science, Electrical Engineering, or related field.
  • 2 to 3 years software development experience in C++
  • Proficient with the entire Software Development Lifecycle (SDLC).
  • Experience with Agile Software Development Methods is a plus.
  • Linux, Windows, and Mac OS experience preferred.
  • Qt experience also a plus.
  • Strong understanding of secure programming and client/server architecture.
  • Strong understanding of multi-threaded application development is required.
  • Experience in a research position is required.

Work Skills  

  • Strong verbal and written communication skills.
  • Must be self reliant, but be able to communicate and contribute in a team setting.
  • Excellent analytical and problem solving skills.
  • Professional demeanor at all times.
  • Support and adhere to Company’s core values.

 

Sales

  >   Customer Success Specialist

Location: Johns Creek, GA

Position Summary: This position is part of a team working collaboratively to secure and expand the renewals business of the company. The Customer Success Specialist will communicate directly with external contacts including but not limited to customers, resellers and partners as well as with internal departments to effectively maintain and improve upon the processes and procedures in place to maximize renewal bookings and improve customer satisfaction and experience.

Responsibilities and Essential Functions  

  • Onboard new partners quoting maintenance
  • Communicate key renewal deals to Sales and Partner Teams prior to billing cycle
  • Consult Support Team on requirements for latest software
  • Track renewal KPI’s/categories and rectify asset discrepancies
  • Participate with add-on and upsell opportunities related to renewals
  • Contribute to the attainment of the annual renewal bookings quota
  • Accelerate the renewals growth rate through various programs targeting past-due customers
  • Act as liaison between customers, support, sales, marketing and billing
  • Work with customer marketing to drive product/feature awareness and usage
  • Drive internal efficiencies and enhance customer experience
  • Focus sales reps on new business
  • Provide contacts receiving invoice and renewal process changes to sales
  • Record all activity utilizing our CRM to enhance visibility
  • Ensure CRM is updated with appropriate contact(s) to receive renewal invoices
  • Reduce bounce-backs and follow-ups
  • Increase interaction with current & expired accounts
  • Develop expired account segmentation & custom programs
  • Communicate and document changes/trends within customer base
  • Leverage customer relationships to promote new products
  • Document feedback from customers and uncover issues negatively impacting renewals

Education / Experience Requirements  

  • Bachelor’s Degree or equivalent experience
  • Salesforce.com preferred

Work Skills  

  • Experience with the sales industry a plus; Effective interpersonal and communication skills
  • Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
  • Able to effectively organize, multitask and prioritize
  • Motivated to help others in a team environment
  • Support and adhere to the Company’s Core Values

 

  >   Future Opening - Demand Generation Representative

Location: Johns Creek/Atlanta, GA

Position Summary: Interested in future employment opportunities in Demand Generation? Apply Now to submit an application for future consideration. All applications remain on file for one year. Partnering with Mid-Market sales team, the Demand Generation Representative is responsible for the cultivation, and qualification of inbound sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to help exceed the revenue goal for the Mid-Market sales territories. This position will report directly to the Director of Demand Generation and work closely with Mid-Market Account Executives and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

  • Field live sales chats and follow-up on all inbound leads generated form a variety of sources to qualify sales opportunities and schedule meetings for Mid Market sales executives.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.
  • Contact prospective companies by phone and e-mail to gather key qualification data and qualify opportunities.
  • Maintain prospect contact information and notes in salesforce.com.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.

Education / Experience Requirements  

  • Undergraduate degree in business, marketing, communication or related discipline.
  • 1-2+ years of business development, telemarketing or inside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, 50+ e-mails per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with data sources and online tools such as OneSource, LinkedIn, Google, etc.

Work Skills  

  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Proficiency in MS Word and Excel
  • Excellent verbal and written communication skills.
  • Superb time management and organizational skills.
  • Professional demeanor at all times
  • Support and adhere to Company’s Core Values

 

  >   Sales Development Executive - EMEA

Location: Marlow, UK

Position Summary: Partnering with sales executives within assigned regions, the Sales Development Executive is responsible for the cultivation, generation and qualification of sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to exceed the revenue goal for a specific sales region. This position will report directly to the Director of Demand Generation work closely with regional sales managers and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

  • Initiate and follow-up on targeted outbound marketing campaigns to pre-qualify sales opportunities and schedule meetings for outside sales executives.
  • Build sales pipeline with qualified prospects to achieve the goals and objectives of the company’s annual sales plan.
  • Maintain prospect contact information and notes in salesforce.com.
  • Produce weekly, monthly and quarterly status reports.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.
  • Work with regional sales executives to conduct territory analysis and prioritize sales opportunities to ensure timely lead qualification.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.

Education / Experience Requirements  

  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Undergraduate degree in business, marketing, communication or related discipline.
  • 2-3 years of business development, telemarketing or outside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with Hoovers, Yahoo Finance, Google, etc.

Work Skills  

  • Professional demeanor at all times
  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)
  • Superb time management and organizational skills.
  • Proficiency in MS Word and Excel
  • ***Excellent verbal and written communication skills.***

 

  >   Sales Development Representative

Location: Johns Creek, GA

Position Summary:

Want a Path to Technology Sales?

18-24 month program with a track for 2 promotions

Who We Are

Bomgar is making secure access a reality for its customer's IT environments. As a leader in in secure access software solutions, Bomgar is looking to add a Sales Development Representative to our team to accelerate our growth. If you are a high-energy, motivated individual, this opportunity will launch your career as a successful sales professional.

A Deeper Look

Our team delights in the upbeat casual work environment, shorts and flip flops OK! We are a team that enjoys celebrating victories and helping you achieve success. While fun and casual, we do not lack the drive and focus to be a high-performance sales team. We provide a weekly catered lunch and unlimited snacks and drinks to fuel your ability to "Rock the House!"

Through our monthly 'Lunch and Learns' you receive training from our industry experts. The Bomgar Care Network, a quarterly philanthropic project, gives you the option to volunteer and have a hand in serving our local community. Our office environment welcomes you with bright colors and motivated team members, because we believe that success should be exhilarating!

What You Will Gain

  • Master tech industry tools including Salesforce.com, Rainking, SalesLoft, and Sales Navigator/LinkedIn.
  • Learn the cyber security industry.
  • Learn the most essential skills to be a professional IT Sales superstar!
  • Make a critical contribution to future revenue growth of the company.

What You Need To Bring

  • Undergraduate degree in business, marketing, communications or related study. One or more years of work experience, a plus.
  • Be a self-starter, goal oriented with a 'most excellent' attitude, able to work with a high degree of autonomy to deliver measurable results.
  • Demonstrate strong written and verbal communication skills.
  • Dedication and commitment to achieving your assigned monthly goals.
  • An insatiable desire to learn and grow in a professional sales role.
  • Honor and exemplify our core values in your everyday life.

Responsibilities and Essential Functions  

  • Maintain prospect contact information and notes in salesforce.com.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.
  • Contact prospective companies by phone and e-mail to gather key qualification data and qualify opportunities.
  • Field live sales chats and follow-up on all inbound leads generated form a variety of sources to qualify sales opportunities and schedule meetings for Mid Market sales executives.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.

Education / Experience Requirements  

  • Undergraduate degree in business, marketing, communication or related discipline.
  • 1-2+ years of business development, telemarketing or inside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, 50+ e-mails per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with data sources and online tools such as OneSource, LinkedIn, Google, etc.

Work Skills  

  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Proficiency in MS Word and Excel
  • Excellent verbal and written communication skills.
  • Superb time management and organizational skills.
  • Professional demeanor at all times
  • Willingness to support and adhere to Company’s core values (www.bomgar.com/values)

 

  >   Solutions Engineer

Location: Open

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

  • Provide support via telephone, written correspondence and electronic media.
  • Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
  • Assists sales in developing responses and proposals to prospective and existing customers.
  • Participate in sales calls and customer visits as requested.
  • Develop and maintain technical presentations and other technical sales tools.
  • Coach and mentor sales representatives concerning technical product knowledge.
  • Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
  • Train others on new product and technology advancements as required.
  • Provide technical support and perform technical demonstrations at trade shows.
  • Travel required.

Education / Experience Requirements  

  • Experience with remote support technology.
  • Bachelors degree in technological field preferred or equivalent technical experience.
  • Desktop troubleshooting.
  • Basic knowledge of proxy servers and firewalls and TCP/IP.
  • Basic knowledge of API’s, XML and HTML preferred.
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Windows Networking.
  • Web Server technology.

Work Skills  

  • Polished customer presentation skills required.
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/about/core-values).
  • Professional demeanor.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to determine how product will work within customer environment critical to success.
  • Team player with strong verbal and interpersonal skills.

 

 

Apply now!