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Accounting

  >   Future Opening - Accounting

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Accounting? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Sales Operations Specialist

Location: Johns Creek, GA

Position Summary: The Sales Operations Specialist facilitates the processing of orders and quotes from the sales teams in addition to supporting other areas of the organization including program implementation, sales support, training, and operations.

Responsibilities and Essential Functions  

  • Process New and Add-on Orders for assigned sales team - verify all information including price, products, shipping address, billing contact, terms, etc.
  • Process Evaluations - update, track and maintain data; notify Legal of any changes to evaluation agreement
  • Obtain necessary approvals - for discounts, terms, waiving certain costs, etc.
  • Create/Edit Quotes - verify info such as customer status, any existing products, prices, upgrades, discounts, custom agreements, resellers, etc.
  • Work with Legal Department – specifically custom agreements, mergers, acquisitions, name changes, etc.
  • Assist Sr. Sales Operations Specialist with training new hires on order process and policies.
  • Responsible for training/communicating order processing changes to assigned sales teams.
  • Order processing system testing as new changes are implemented.
  • Communicate system issues - for testing, recommending improvement and reducing day-to-day issues.
  • Communicate product return requests (RMA's) for evaluations and upgrade returns.
  • Must be available and flexible at month-end for urgent/final quotes and orders.
  • Work with other team members to maintain sales operations documentation for the sales team; pricing, financial, and legal.
  • Responsible for appliance ordering and shipment tracking.
  • Serve as back-up for other positions within the department.

Education / Experience Requirements  

  • Bachelor’s Degree in Business Administration or equivalent experience
  • Salesforce.com experience a plus
  • Microsoft Office Suite (Outlook, Excel, Word, etc.)

Work Skills  

  • Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
  • Effective interpersonal and communication skills
  • Able to effectively organize, multitask and prioritize
  • Motivated to help others in a team environment
  • Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)
  • Professional demeanor
  • Possess skills of organization, planning, and communication (verbal and written)
  • Knowledge of sales industry a plus

 

  >   Senior Analyst

Location: Johns Creek, GA

Position Summary: The Senior Analyst will be responsible for maintaining, developing, implementing, analyzing, and reporting on the key performance indicators primarily for our sales efforts. Additional responsibilities will be creating and implementing training and development for the sales organization as well as working closely with marketing and lead generation in driving best in class opportunities to improve our overall pipeline. This role will work closely with senior management, marketing and finance to deliver timely, accurate, and actionable business information. Potential for additional work around analytics, reporting, and strategy as it relates to business overall (not limited to sales).

Responsibilities and Essential Functions  

  • Develops key performance metrics and dashboards that help the sales organization focus on performance drivers
  • Assists in the design, development and implementation of a motivating incentive compensation plan in support of the company’s compensation philosophy of paying for performance and rewarding talent
  • Assist in the creation and execution of the budget process
  • Assist in the analysis of target M&A companies as it relates to bookings, pipeline, win rates and sales productivity
  • Manage sales board reporting and weekly sales flashes
  • Assist with GTM plans as it relates to market segmentation and headcount requirements
  • Works with available data to optimize customer/account targeting
  • Ensures alignment of territories/divisions/regions and maximizes effectiveness of the sales force
  • Measures sales force productivity and ensures effective implementation of established strategies and tactics
  • Ensures effective analysis of sales force trends and performance in an effort to identify greater efficiencies
  • Administer, manage, and report on bookings forecasting and automation/forecasting tools
  • Serve as a resource for sales and customers on best practices to maximize operations through process improvement.
  • Build new processes to get better customer data/analytics that can aid in strategic decision-making.

Education / Experience Requirements  

  • Bachelor's degree in statistics, computer science, economics, or related field.
  • MBA preferred

 

 

  >   Sr. Financial Analyst

Location: Johns Creek/Atlanta, GA

Position Summary: The Senior Financial Analyst is responsible for providing ongoing financial and business analytics of company performance through preparation of financial plans, forecasts and reports, including creation of monthly financial statements as well as coordinating, creating and analyzing forecasts and budgets.

Responsibilities and Essential Functions  

  • Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures
  • Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance
  • Support the continued development of Budgeting, Financial Forecasting, Operational Planning and Modeling tools
  • Ad-Hoc Reporting and Analysis
  • Quarterly and Monthly Financial reports
  • Work with a Business Intelligence Tool and Dashboard reports
  • Improve performance by evaluating processes to drive efficiencies and understand ROI in marketing programs, product pricing, new product rollouts as well as new projects
  • Assist in developing financial models and analyses to support strategic initiatives
  • Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
  • Support Executive Management Team and Departments heads with in-depth analysis
  • Assist in preparing presentations for Board of Directors and Senior Management Team
  • Minimal travel as needed.

Education / Experience Requirements  

  • 3-5 years’ experience in Financial Planning and Analysis
  • Strong leadership skills required.
  • Experience in high tech/software industry preferred
  • Advanced Microsoft Excel and PowerPoint skills.
  • Hands-on experience with an OLAP tool is highly preferred
  • Bachelor's Degree in Accounting or Finance.

Work Skills  

  • Highest standards of accuracy, precision, and organization.
  • Articulate with excellent written and verbal communication skills
  • Ability to think creatively, highly-driven and self-motivated
  • Strong time management skills and ability to prioritize
  • Demonstrated ability to work within a team environment
  • Professional demeanor at all times
  • Support and adhere to Company’s Core Values (http://www.bomgar.com/about/core-values)

 

  >   Staff Accountant

Location: Ridgeland, MS

Position Summary: The staff accountant is responsible for applying generally accepted accounting principles while preparing accounting transaction entries and ensuring accuracy of postings to the general ledger. This position also involves preparing and maintaining various schedules and supporting documentation.

Responsibilities and Essential Functions  

  • Enter fixed asset cards into the accounting system
  • Enter deferral transactions for prepaid expenses into the accounting system
  • Enter cash deposits into the accounting system
  • Review and post payables batches including checks, manual payments, and purchase invoices
  • Complete month-end duties related to fixed assets, prepaid expenses, subsidiaries and cash
  • Month-end balance sheet reconciliations
  • Prepare correcting and adjusting journal entries
  • Prepare and maintain supporting schedules and documentation
  • Assist in compiling data and support for Annual Financial Statement Audit

Education / Experience Requirements  

  • Bachelor’s degree or equivalent experience
  • Minimum 1 year direct work experience in accounting or audit

Work Skills  

  • Accuracy and Attention to Detail
  • Excellent written and oral communication skills
  • Proficient in office software applications as well as MS Excel, Word
  • Strong time management skills and ability to prioritize
  • Strong analytical, problem solving and organizational skills
  • Ability to maintain confidentiality
  • Self-motivated and able to work independently or in cooperation with others
  • Support and adhere to Company’s core values
  • Professional demeanor at all times

 

Administration

  >   Future Opening - Administration

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Administration (Receptionist, Executive/Administrative Support, Office Manager, etc.)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Future Opening - Human Resources

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Human Resources (Recruiting, Payroll, Benefits Administration, Training, Employee Relations, Organizational Development, HR Management, etc.)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Talent Acquisition Manager

Location: Atlanta, GA

Position Summary: Responsible for sourcing, interviewing and presenting excellent pre-qualified candidates for all positions globally. Employs a variety of creative sourcing strategies to identify a high quality, diverse candidate pool in an efficient, cost effective manner. Evaluates candidates through skills testing, phone screens and interviews. Conducts reference/background checks, negotiates all offers including starting base and variable pay, relocation and bonuses as appropriate, sends rejection letters to candidates not selected. Closely partners with the hiring manager in order to understand the manager’s business function and corporate goals. Routinely meets with manager to benchmark process, adjust strategy, set expectations and drive the hire/no hire decision. Coaches hiring manager on selection strategy and behavioral interviewing. Complies with all regulatory/legal requirements and company policies.

Responsibilities and Essential Functions  

  • Determine current staffing needs and produce forecasts
  • Develop global talent acquisition strategies and hiring plans
  • Lead employment branding initiatives
  • Perform sourcing to fill open positions and anticipate future needs
  • Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
  • Take steps to ensure positive candidate experience
  • Assist in employee retention and development
  • Supervise recruiting personnel
  • Organize and/or attend career fairs, assessment centers or other events
  • Use metrics to create reports and identify areas of improvement

Education / Experience Requirements  

  • Proven experience as talent acquisition manager
  • Experience in full-cycle recruiting, sourcing and employment branding
  • Understanding of all selection methods and techniques
  • Proficient in the use of social media and job boards
  • Willingness to understand the duties and competencies of different roles
  • Working knowledge of Applicant Tracking Systems (ATS) and databases
  • A leader and strategic thinker
  • Bachelors’ degree in business or HR related field. PHR preferred.
  • Four to Six (4-6) years directly related experience supporting hiring managers and generating candidates in a high tech company.

Work Skills  

  • Strong networking abilities.
  • Excellent negotiation and persuasion skills.
  • Strong interpersonal and communication skills.
  • Proficient with PC’s and related applications, including spreadsheet, word processing, database, and experience desired.
  • Demonstrated ability to work effectively in teams; collaboration skills, ability to share responsibility for results, provide and accept feedback, request and provide support and represent team plans and decisions.

 

Marketing

  >   Future Opening - Marketing

Location: Open

Position Summary: Interested in future employment opportunities in Marketing? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

Technology

  >   .Net Software Developer

Location: Ridgeland, MS

Position Summary: The Sr. Software Developer - .NET designs and develops product features, tools, and applications used for developing and enhancing Bomgar’s products. Developer must display self-motivation and the ability to respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

  • Acquire a deep understanding of what drives the business for which you are building software.
  • Use acquired experience to drive the design of high quality, scalable, and supportable software.
  • Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
  • Develops applications that provide excellent user experiences.
  • Systematically identifies and defines problems, evaluates all possible solutions, and implements effective solutions.
  • Works with Quality Assurance team members to ensure that the software that you deliver is of the highest quality.
  • Design and develop using appropriate software design patterns to attain high reusability and maintainability
  • Write effective unit tests and integration tests to ensure high quality software delivery, sprint after sprint. Leverage automation testing methods to increase test coverage.
  • Facilitate discussions among other developers to exchange ideas and introduce new technologies
  • Evaluate emerging technologies to identify opportunities, trends and best practices that can be leveraged to strengthen development practices.
  • Takes an active role in the mentoring of other developers.
  • Adheres to and supports Company’s Core Values.

 

 

 

  >   Customer Support Analyst

Location: Ridgeland, MS

Position Summary: The Customer Support Analyst is responsible for initially responding to and supporting customers as they deploy, configure, and report incidents with their Bomgar products. This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgement in communication with customers to quickly assess the severity of an Incident and address or route it appropriately.

Responsibilities and Essential Functions  

  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
  • Resolve customer support incidents by providing information, documentation, using teamwork, independent judgement and a variety of internal resources.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Customer Support Engineers to resolve or escalate more complex issues.
  • Actively participate with other Customer Support Analysts in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • College credit or professional experience in customer support.
  • Some experience and knowledge of OS and IT network administration/support.
  • Basic technical foundation and an aptitude for learning.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Outstanding interpersonal skills.
  • Excellent written and verbal communication skills.
  • Detail oriented but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Must be able to work within a team environment including remote team members.
  • Support and adhere to company’s Core Values. (www.bomgar.com/about/core-values)
  • Professional demeanor.

 

  >   Customer Support Engineer

Location: Ridgeland, MS

Position Summary: The Customer Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their Bomgar remote support solutions. This responsibility includes responding to, troubleshooting, resolving or escalating, and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes.

Responsibilities and Essential Functions  

  • Complete the Sales Process by providing software status updates and support to customers through their appliance installation and configuration stages.
  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
  • Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Product Support Engineers to resolve or escalate more complex issues.
  • Liaise with hardware vendors on warranty repairs.
  • Actively participate with other Technical Support engineers in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • College degree in Information Technology preferred and professional experience in technical support.
  • Experience and knowledge in OS and IT network administration/support.
  • Strong troubleshooting skills and technical abilities.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Detail oriented, but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Excellent written and verbal communication skills are required.
  • Must be able to work within a team environment, including with remote team members.
  • Professional demeanor.
  • Support and adhere to Company’s Core Values. (www.bomgar.com/about/core-values)

 

  >   Customer Support Engineer,EMEA

Location: Marlow, UK

Position Summary: The Customer Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their Bomgar remote support solutions. This responsibility includes responding to, troubleshooting, resolving or escalating, and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes.

Responsibilities and Essential Functions  

  • Complete the Sales Process by providing software status updates and support to customers through their appliance installation and configuration stages.
  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner
  • Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.
  • Liaise with hardware vendors on warranty repairs.
  • Actively participate with other Technical Support engineers in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Product Support Engineers to resolve or escalate more complex issues.

Education / Experience Requirements  

  • College degree in Information Technology preferred and professional experience in technical support.
  • Experience and knowledge in OS and IT network administration/support.
  • Strong troubleshooting skills and technical abilities.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Detail oriented, but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Excellent written and verbal communication skills are required.
  • Must be able to work within a team environment, including with remote team members.
  • Professional demeanor.
  • Support and adhere to Company’s Core Values. (www.bomgar.com/about/core-values)
  • Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.

 

  >   Future Opening - IT

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in IT (supporting internal users and the corporate IT infrastructure)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Implementation Consultant UK

Location: Marlow, UK

Position Summary: The Implementation Engineer is responsible for delivering post-sales implementation and training as well as consultancy services. The position assumes a variety of roles, including technical project management, workflow and information analysis, and training in the course of implementing and deploying Bomgar’s solution portfolio.The Implementation Engineer will also assist partners in implementing Bomgar as well as training them to deliver solutions to Bomgar’s Best Practice standards.

Responsibilities and Essential Functions  

  • Ability to understand client business, operational, and technical needs.
  • Demonstrate Project Management skills in leading complex technical software implementations.
  • Conduct systems planning; system and application configuration and system validation.
  • Responsible for training clients on software applications and ensuring full knowledge transfer.
  • Train Bomgar partners to implement the Bomgar product portfolio.
  • Assist Partners during complex implementations

Education / Experience Requirements  

  • Bachelor’s degree or equivalent.
  • A minimum of 5 years related professional experience.
  • Experience implementing security or support-oriented software solutions.
  • Project methodology and/or software lifecycle experience preferred.
  • Experience with Microsoft Office applications.
  • Strong knowledge of software development lifecycle processes.
  • Working knowledge of Internet Technologies (HTML / XML / Java).
  • Working knowledge of Networking Technologies (IP/ ports/protocols).
  • Working knowledge of MS Windows & Linux Operating Systems.
  • Fluent in German and English, both written and oral.
  • CISSP or similar security qualification preferred.

Work Skills  

  • Excellent interpersonal and written communication skills.
  • Proven project management skills (certification a plus).
  • Business process analysis skills.
  • A proven ability to deliver projects on time and within budget.
  • Strong motivation & team orientation.
  • A strong desire to learn new skills and technologies.
  • Support and adhere to Company’s Core Values (https://www.bomgar.com/about/core-values)

 

  >   Implementation Engineer

Location: Ridgeland, MS

Position Summary: The Implementation Engineer helps new Bomgar customers install and configure Bomgar Enterprise Remote Support and Privileged Access solutions in a manner that meets their business needs. This includes communicating promptly and professionally while working to understand the customer’s goals, responding to queries about product features, helping resolve networking issues, and guiding them though the onboarding process.

Responsibilities and Essential Functions  

  • Schedule and conduct conference calls to understand customer needs, answer questions, and review the deployment process.
  • Help customers configure and fine-tune various Bomgar settings to meet their business needs.
  • Communicate promptly and professionally to customers and internal staff via email and telephone.
  • Resolve deployment issues using qualified internal resources, troubleshooting techniques, teamwork, etc.
  • Escalate issues to Product Support Engineers as needed to resolve more complex issues.
  • Document all customer interaction, including phone calls and resolutions.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • Bachelor’s degree or equivalent with a minimum of 3 years of related professional experience in the IT industry; or a minimum of 5 years of related professional experience in the IT industry.
  • Experience working with Fortune 500 companies, government organizations, and educational institutions.
  • Strong troubleshooting skills on a variety of OS platforms and a proven record of technical ability.
  • Solid understanding of TCP/IP networking protocols.
    • One or more IT industry certifications are preferred, such as ComTIA Network+, Security+, Microsoft MCSE, Cisco CCNA, etc.
  • A customer-focused attitude and desire to help others.
  • Experience installing, administering, and troubleshooting a variety of OS platforms
  • Working knowledge of Bomgar products and experience administering Bomgar appliances is preferred.
  • Experience managing technical implementations preferred.

Work Skills  

  • Excellent presentation, verbal and written communication skills.
  • A strong desire to learn new technologies.
  • Good organizational capability.
  • Ability to work within a team environment.
  • Professional demeanor.
  • Willingness to support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)
  • Experience with the following technologies is preferred:
    • Strong knowledge of Microsoft Windows desktop and server environments.
    • Working knowledge of Linux, Mac, Android, and iOS platforms
    • Installation, administration, and troubleshooting of virtual environments (VMware, Microsoft Hyper-V, Citrix)
    • Working knowledge of LDAP preferred.

 

  >   Integration Consultant

Location: Ridgeland, MS

Position Summary: The Integration Consultant is responsible for developing, maintaining, documenting, installing, and supporting integrations related to Bomgar’s product. Exercising discretion and independent judgment is expected. This position combines the roles of both project management and software developer.

Responsibilities and Essential Functions  

  • Responsible for maintaining the current integrations, developing enhancements to these and future integrations.
  • Ensure that, as Bomgar and selected 3rd party vendors develop new releases, the integrations continue to operate.
  • Develop new integrations to other systems.
  • Serve as subject matter expert regarding questions related to work done by the integration group.
  • Support and fix bugs related to any asset or other work developed by the group.
  • Work with sales to position and sell integration and other custom development services.
  • Implement the developed integrations at customer sites, either remotely or onsite, if required, to ensure an operational integration.
  • Expect to travel 10% of the time.
  • Assist the delivery of services by 3rd parties where required.
  • Help Customer Service management to grow the integration line of business through creativity and positive customer service.

Education / Experience Requirements  

  • Bachelor’s degree or equivalent with a minimum of 5 years related development experience.
  • Experience in designing integration projects.
  • Proven ability to design/develop applications (or systems) capable of running for long periods of time without manual intervention.
  • Project management experience with internal projects and projects involving 3rd party vendors.
  • Experience with documentation hand-off for code and processes.
  • Experience with code reviews and debugging of vendor developed applications (or systems).
  • Professional services background preferred.
  • Experience with the following programming languages is preferred.
    • Ruby
    • Java
    • JavaScript
    • HTML
    • C#
    • SQL
    • XML
  • Databases:
    • MySQL
    • Microsoft SQL Server
    • PostgreSQL
  • Web Application Development
  • SOAP and REST Web Services
  • Experience with the following technologies is a plus:
    • BMC Remedy
    • ServiceNow
    • HP Service Manager
    • Salesforce.com (Apex, Visualforce)

Work Skills  

  • Excellent interpersonal and written communication skills.
  • Strong motivation & team orientation.
  • Security-minded
  • Strong creativity in design
  • Ability to lead and support
  • Professional demeanor
  • Willingness to support and adhere to the company’s Core Values. (http://www.bomgar.com/values.htm)

 

  >   Software Development Engineer - Windows, Linux, Mac OS

Location: Ridgeland, MS or Atlanta, GA

Position Summary: The Software Development Engineer researches, designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Development Engineer must display self-motivation and the ability to research new product and development trends, respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

  • Scope assigned project/tasks and provide accurate time estimates.
  • Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
  • Provide thorough documentation for all development work.
  • Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.
  • Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
  • Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
  • Communicate problems, risks, or issues with peers and manager.

Education / Experience Requirements  

  • Master's Degree in Computer Science, Electrical Engineering, or related field.
  • 3 to 5 years software development experience in C++.
  • Proficient with the entire Software Development Lifecycle (SDLC).
  • Unix, Linux, Windows, and Mac OS experience preferred.
  • Software development experience in PHP is a plus.

Work Skills  

  • Must be self reliant, but be able to communicate and contribute in a team setting.
  • Excellent analytical and problem solving skills.
  • Professional demeanor.
  • Willingness to support and adhere to Company’s Core Values. (https://www.bomgar.com/about/core-values)

 

  >   Technical Account Mgr UK

Location: Marlow, UK

Position Summary: The Technical Account Manager is responsible for acting as the primary point of contact for our largest customers, coordinate resources internally as well as manage customer projects and identify areas for expansion to ensure customer success.The Technical Account Manager will also work alongside our Partners to ensure they have the resources and assistance they require.

Responsibilities and Essential Functions  

  • Demonstrate Project Management skills in leading complex technical software implementations.
  • Ability to understand client business, operational, and technical needs.
  • Coordinate internal resources to ensure customer success
  • Advocate internally for customer requirements
  • Work alongside Bomgar Partners to ensure they have the resources and assistance they require.

Education / Experience Requirements  

  • Experience implementing security or support-oriented software solutions.
  • Project methodology and/or software lifecycle experience preferred.
  • Bachelor’s degree or equivalent.
  • Experience with Microsoft Office applications.
  • Strong knowledge of software development lifecycle processes.
  • Working knowledge of Internet Technologies (HTML / XML / Java).
  • Working knowledge of Networking Technologies (IP/ ports/protocols).
  • Working knowledge of MS Windows & Linux Operating Systems.
  • Fluent in German or French and English, both written and oral.
  • CISSP or similar security qualification preferred.
  • A minimum of 5 years related professional experience.

Work Skills  

  • Excellent interpersonal and written communication skills.
  • Proven project management skills (certification a plus).
  • Business process analysis skills.
  • A proven ability to deliver projects on time and within budget.
  • Strong motivation & team orientation.
  • A strong desire to learn new skills and technologies.
  • Support and adhere to Company’s Core Values (https://www.bomgar.com/about/core-values).

 

  >   Technical Product Manager

Location: Ridgeland, MS or Johns Creek, GA

Position Summary: As a member of the Product Management organization, the Technical Product Manager is responsible for performing user and client research, defining user personas and use cases/user stories, defining and documenting requirements for product changes for the Bomgar product portfolio, release planning scoping and definition, participating in daily scrum standups, conducting user acceptance testing, UX planning and iterative development, supporting the Bomgar development and testing process, and functioning as Product Owner as required. A Technical Product Manager must be accustomed to producing formal documentation, and possess the ability to communicate effectively with clients as well as other functional departments within Bomgar. Self-motivation, internal partnering and excellent communication skills are expected in this position. Note, this is a “Product” Management, not a “Project” Management role.

Responsibilities and Essential Functions  

  • Conduct user acceptance testing.
  • Understand company, platform and product direction as defined by product managers and represented in the product roadmap and financial business cases.
  • Understand business issues and challenges of Bomgar’s target market users and clients and translate them to specific market requirements.
  • Definition and refinement of vivid and relevant user personas corresponding to target markets.
  • Define and analyze business requirements and formally communicate them via written documents and design meetings.
  • Ability to digest technical designs and specifications coupled with a deep understanding of the client’s needs.
  • Provide input during development cycle to ensure business requirements are fully met.
  • Ability to travel up to 40%
  • Scoping and final enhancement prioritization.
  • Enhancement backlog grooming and release planning.
  • Working with engineering to understand options and build/buy/partner alternatives.

Education / Experience Requirements  

  • Experience in executing within a full software development life cycle (SDLC) process.
  • Product Management and Product Owner experience a plus.
  • Bachelor’s degree in Computer Science, Product Management, Business Administration, or related field.
  • Master’s in Business Administration preferred.
  • 3+ years’ experience with formally defining requirements for a product based software company.

Work Skills  

  • Strong time management skills and ability to prioritize
  • Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)
  • Advanced skills in MS Word, PowerPoint, and Excel
  • Accuracy and attention to detail
  • Self-starter; requires little supervision
  • Excellent verbal and written communication skills
  • Professional demeanor

 

Sales

  >   Customer Success Specialist

Location: Johns Creek, GA

Position Summary: This position is part of a team working collaboratively to secure and expand the renewals business of the company. The Customer Success Specialist will communicate directly with external contacts including but not limited to customers, resellers and partners as well as with internal departments to effectively maintain and improve upon the processes and procedures in place to maximize renewal bookings and improve customer satisfaction and experience.

Responsibilities and Essential Functions  

  • Onboard new partners quoting maintenance
  • Communicate key renewal deals to Sales and Partner Teams prior to billing cycle
  • Consult Support Team on requirements for latest software
  • Track renewal KPI’s/categories and rectify asset discrepancies
  • Participate with add-on and upsell opportunities related to renewals
  • Contribute to the attainment of the annual renewal bookings quota
  • Accelerate the renewals growth rate through various programs targeting past-due customers
  • Act as liaison between customers, support, sales, marketing and billing
  • Work with customer marketing to drive product/feature awareness and usage
  • Drive internal efficiencies and enhance customer experience
  • Focus sales reps on new business
  • Provide contacts receiving invoice and renewal process changes to sales
  • Record all activity utilizing our CRM to enhance visibility
  • Ensure CRM is updated with appropriate contact(s) to receive renewal invoices
  • Reduce bounce-backs and follow-ups
  • Increase interaction with current & expired accounts
  • Develop expired account segmentation & custom programs
  • Communicate and document changes/trends within customer base
  • Leverage customer relationships to promote new products
  • Document feedback from customers and uncover issues negatively impacting renewals

Education / Experience Requirements  

  • Bachelor’s Degree or equivalent experience
  • Salesforce.com preferred

Work Skills  

  • Experience with the sales industry a plus; Effective interpersonal and communication skills
  • Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
  • Able to effectively organize, multitask and prioritize
  • Motivated to help others in a team environment
  • Support and adhere to the Company’s Core Values

 

  >   Demand Generation Representative-UK

Location: Marlow, UK

Position Summary: Partnering with Mid-Market sales team, the Demand Generation Representative is responsible for the cultivation, and qualification of inbound sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to help exceed the revenue goal for the Mid-Market sales territories. This position will report directly to the Director of Demand Generation and work closely with Mid-Market Account Executives and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

  • Field live sales chats and follow-up on all inbound leads generated form a variety of sources to qualify sales opportunities and schedule meetings for Mid Market sales executives.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.
  • Contact prospective companies by phone and e-mail to gather key qualification data and qualify opportunities.
  • Maintain prospect contact information and notes in salesforce.com.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.

Education / Experience Requirements  

  • Undergraduate degree in business, marketing, communication or related discipline.
  • 1-2+ years of business development, telemarketing or inside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, 50+ e-mails per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with data sources and online tools such as OneSource, LinkedIn, Google, etc.

Work Skills  

  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Proficiency in MS Word and Excel
  • Excellent verbal and written communication skills.
  • Superb time management and organizational skills.
  • Professional demeanor at all times
  • Willingness to support and adhere to Company’s core values (www.bomgar.com/values)

 

  >   Demand Generation Representative-US

Location: Johns Creek, GA

Position Summary: Partnering with Mid-Market sales team, the Demand Generation Representative is responsible for the cultivation, and qualification of inbound sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to help exceed the revenue goal for the Mid-Market sales territories. This position will report directly to the Director of Demand Generation and work closely with Mid-Market Account Executives and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

  • Field live sales chats and follow-up on all inbound leads generated form a variety of sources to qualify sales opportunities and schedule meetings for Mid Market sales executives.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.
  • Contact prospective companies by phone and e-mail to gather key qualification data and qualify opportunities.
  • Maintain prospect contact information and notes in salesforce.com.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.

Education / Experience Requirements  

  • Undergraduate degree in business, marketing, communication or related discipline.
  • 1-2+ years of business development, telemarketing or inside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, 50+ e-mails per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with data sources and online tools such as OneSource, LinkedIn, Google, etc.

Work Skills  

  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Proficiency in MS Word and Excel
  • Excellent verbal and written communication skills.
  • Superb time management and organizational skills.
  • Professional demeanor at all times
  • Willingness to support and adhere to Company’s core values (www.bomgar.com/values)

 

  >   EMEA Channel Manager

Location: Hanau, Germany

Position Summary: The role of the DACH Channel Manager is to capture, qualify and close business with resellers of Bomgar’s solution. This position is expected to proactively pursue opportunities within specified territories, industry verticals, and alliances partners, which will benefit from Bomgar’s products.

Responsibilities and Essential Functions
Perform sales activities for an assigned geographic area or product/service line to achieve or exceed assigned revenue objectives.
 

  • Remain knowledgeable of company's products/services to facilitate sales efforts.
  • Maintain sales records and prepares sales reports as required.
  • Send quotes to prospective customers.
  • Travel as needed.
  • Maintain regular customer contact to ensure satisfaction.
    • Alert customer to new or improved products/services.
    • Assess additional customer needs within the first year as a customer.
    • Develop relationships with customer.
    • Relay any customer feedback to product development staff.
  • Contact prospects and leads to generate interest and qualify needs for Bomgar products.
  • Manage and strategize a territory; maximizing the revenue opportunities within the enterprise accounts base.
  • Develop and manage strategic resellers for the assigned territories.
  • Create and perform sales presentations to match company's products/services with identified needs.
  • Sell products/services through face-to-face meetings, phone and email contact.

Education / Experience Requirements  

  • Bachelor's degree or equivalent training in business or sales management.
  • 5 - 10 years of enterprise sales experience in the software industry.
  • Excellent knowledge of Bomgar’s products and pricing practices.
  • Basic computer skills needed and working experience with Salesforce.com.

Work Skills  

  • Effective communication and interpersonal skills.
  • Must possess strong organizational and time management skills
  • Self-starter, motivated to drive and meet revenue goals and objectives.
  • Willingness to support the Bomgar core values and corporate culture. (https://www.bomgar.com/about/core-values)
  • Professional demeanor

 

  >   Future Opening - Account Executive (Inside Sales)

Location: Open (US or International)

Position Summary: The role of an Account Executive is to capture, qualify and close business with prospects who seek information about Bomgar’s solution set via telephone, email, or chat. Additionally this position is expected to generate outbound phone and email activity toward prospects, identified within specified territories and industry verticals, which will benefit from Bomgar’s products.

Responsibilities and Essential Functions
Performs sales activities for an assigned geographic area or product/service line to achieve or exceed assigned revenue objectives.
 

  • Contact prospects and leads to generate interest and qualify needs for Bomgar products.
  • Manage and strategize a territory; maximizing the revenue opportunities within the assigned accounts base.
  • Maintains sales records and prepares sales reports as required.
  • Send quotes to prospective customers.
  • Maintains regular customer contact (for the calendar year) to ensure satisfaction: * Alerts client to new or improved products/services. *Assess additional client needs within the first year as a customer. *Develops relationships with client. *Relays any client feedback to product development staff.
  • Creates and performs sales presentations to match company's products/services with identified needs.
  • Sells products/services through phone and email contact.
  • Remains knowledgeable of company's products/services to facilitate sales efforts.

Education / Experience Requirements  

  • Bachelor's degree or equivalent training in business or sales management.
  • 2-6 years of sales experience preferably in the software industry.
  • Basic computer skills needed and working experience with Salesforce.com a plus.

Work Skills  

  • Effective communication and interpersonal skills.
  • Ability to handle moderate stress at times.
  • Must possess strong organizational and time management skills
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/values)

 

  >   Future Opening - Demand Generation Representative

Location: Johns Creek/Atlanta, GA

Position Summary: Interested in future employment opportunities in Demand Generation? Apply Now to submit an application for future consideration. All applications remain on file for one year. Partnering with Mid-Market sales team, the Demand Generation Representative is responsible for the cultivation, and qualification of inbound sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to help exceed the revenue goal for the Mid-Market sales territories. This position will report directly to the Director of Demand Generation and work closely with Mid-Market Account Executives and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

  • Field live sales chats and follow-up on all inbound leads generated form a variety of sources to qualify sales opportunities and schedule meetings for Mid Market sales executives.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.
  • Contact prospective companies by phone and e-mail to gather key qualification data and qualify opportunities.
  • Maintain prospect contact information and notes in salesforce.com.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.

Education / Experience Requirements  

  • Undergraduate degree in business, marketing, communication or related discipline.
  • 1-2+ years of business development, telemarketing or inside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, 50+ e-mails per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with data sources and online tools such as OneSource, LinkedIn, Google, etc.

Work Skills  

  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Proficiency in MS Word and Excel
  • Excellent verbal and written communication skills.
  • Superb time management and organizational skills.
  • Professional demeanor at all times
  • Support and adhere to Company’s Core Values

 

  >   Regional Sales Mgr, Sec Solut

Location: Central, US

Position Summary: The Regional Sales Manager (RSS), Security Solutions is a direct sales quota carrying sales executive, responsible for delivering revenue for Bomgar’s suite of security solution products within a defined territory. This person will drive Bomgar sales for multiple security products into multiple verticals and markets. This person must have a unique and complete understanding of security solutions such as Privileged Access Management, Privileged Session Management, Vault, Multi-Factor Authentication, etc. He/she must be comfortable at the technical level and be able to position against competitors while leveraging those skills to coach and mentor established team members (where necessary) within his/her territory.

Responsibilities and Essential Functions  

  • Qualify potential Security Solutions opportunities.
  • Modify / tailor sales presentations to qualified prospects.
  • Conduct professional conference calls and face-to-face meetings.
  • Identify and target the largest potential customers and prospects.
  • Overcome technical and business objections of prospective customers as necessary.
  • Actively respond to RFPs for qualified business opportunities.
  • Effective at selling multi-product deals using past infrastructure or security software experience.

Education / Experience Requirements  

  • Bachelor's degree in technological field preferred.
  • 8+ years of related systems & software sales experience.
  • Successful track record of exceeding quota.
  • Excellent knowledge of the Identity and Access Management (IAM) or Identity Management (IDM) security market.
  • Basic knowledge of multiple operating systems (Windows, Mac, Linux)
  • Basic knowledge of Active Directory, LDAP, Windows Security Policies, Server troubleshooting.
  • Basic knowledge of proxy servers and firewalls and TCP/IP.
  • Basic knowledge of API’s, XML and HTML – preferred.
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Experience with remote support technology – preferred.

Work Skills  

  • Strong team player with excellent verbal and interpersonal skills.
  • Polished customer presentation skills required.
  • Professional demeanor.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to determine how product will work within customer environment critical to success.
  • Support and adhere to the Company’s Core Values.

 

  >   Solutions Engineer

Location: Open

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

  • Provide support via telephone, written correspondence and electronic media.
  • Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
  • Assists sales in developing responses and proposals to prospective and existing customers.
  • Participate in sales calls and customer visits as requested.
  • Develop and maintain technical presentations and other technical sales tools.
  • Coach and mentor sales representatives concerning technical product knowledge.
  • Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
  • Train others on new product and technology advancements as required.
  • Provide technical support and perform technical demonstrations at trade shows.
  • Travel required

Education / Experience Requirements  

  • Experience with remote support technology
  • Bachelors degree in technological field preferred or equivalent technical experience
  • Desktop troubleshooting
  • Basic knowledge of proxy servers and firewalls and TCP/IP
  • Basic knowledge of API’s, XML and HTML preferred
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Windows Networking
  • Web Server technology

Work Skills  

  • Polished customer presentation skills required.
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/about/core-values)
  • Professional demeanor
  • Ability to communicate technical information to non-technical personnel.
  • Ability to determine how product will work within customer environment critical to success.
  • Team player with strong verbal and interpersonal skills.

 

  >   Solutions Engineer

Location: Open

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

  • Provide support via telephone, written correspondence and electronic media.
  • Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
  • Assists sales in developing responses and proposals to prospective and existing customers.
  • Participate in sales calls and customer visits as requested.
  • Develop and maintain technical presentations and other technical sales tools.
  • Coach and mentor sales representatives concerning technical product knowledge.
  • Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
  • Train others on new product and technology advancements as required.
  • Provide technical support and perform technical demonstrations at trade shows.
  • Travel required

Education / Experience Requirements  

  • Experience with remote support technology
  • Bachelors degree in technological field preferred or equivalent technical experience
  • Desktop troubleshooting
  • Basic knowledge of proxy servers and firewalls and TCP/IP
  • Basic knowledge of API’s, XML and HTML preferred
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Windows Networking
  • Web Server technology

Work Skills  

  • Polished customer presentation skills required.
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/about/core-values)
  • Professional demeanor
  • Ability to communicate technical information to non-technical personnel.
  • Ability to determine how product will work within customer environment critical to success.
  • Team player with strong verbal and interpersonal skills.

 

 

Apply now!