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Accounting

  >   Future Opening - Accounting

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Accounting? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   VP, Tax & Treasury

Location: Johns Creek, Georgia

Position Summary: Lead the Bomgar's global direct and indirect tax function, treasury management and develop and execute a global tax and treasury strategy. Critical senior level position that requires deep and wide technical skills and management capabilities. The VP of Tax and Treasury must be an excellent communicator and possess the ability to partner effectively across the organization to facilitate decision making and develop solutions to complex global tax and treasury matters.

Responsibilities and Essential Functions  

  • Develop and execute an effective global tax and treasury strategy
  • Manage entity-wide direct and indirect tax filings and overall tax compliance, coordinating with external regulators and service provides as needed.
  • Oversee global income tax accounting for direct and indirect taxes including both SEC and local country statutory reporting
  • Ensure tax and treasury processes and policies capture required information and can be scaled to meet future changes in the organization
  • Lead research, planning and strategy around tax-related issues including planning to minimize ETR and taxes paid in both domestic and international tax markets
  • Develop and maintain relationships with senior management and executives in order to understand the business and translate business initiatives into tax arena
  • Coordinate with Accounting function on tax and treasury related controls, policy, and external reporting needs
  • Other duties as assigned.

Education / Experience Requirements  

  • Ability to stay current & knowledgeable in contemporary and emerging accounting practices, reporting techniques, tax software and modeling tools.
  • Management skills with respect to hiring, training and development of subordinates.
  • Experience selecting and coordinating third party assistance.
  • Effectively interact with a variety of personnel at all organizational levels.
  • Articulate and highly motivated with strong work ethic. Uphold confidentiality.
  • Bachelor’s Degree in Accounting and active CPA required. MBA or Masters in Taxation is preferred.
  • Strong practical knowledge of current and pending federal and international tax laws and regulations.
  • Minimum 10+ year’s progressive experience in corporate income tax and accounting.
  • Functional expertise in taxation.
  • Public company experience required.
  • Significant experience in multi-national and multi-state corporations strongly desired.
  • Strong knowledge of accounting, financial reporting, disclosure and control requirements (includes ASC 740, ASC 450-20, and Sarbanes-Oxley).

 

 

Administration

  >   Future Opening - Administration

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Administration (Receptionist, Executive/Administrative Support, Office Manager, etc.)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Future Opening - Human Resources

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in Human Resources (Recruiting, Payroll, Benefits Administration, Training, Employee Relations, Organizational Development, HR Management, etc.)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

Marketing

  >   EMEA Marketing Coordinator-UK

Location: Marlow, UK

Position Summary: As a member of the EMEA marketing team, the EMEA Marketing Coordinator is responsible for building brand awareness, developing pipeline, and enabling Sales within the EMEA region. The Marketing Coordinator assists with planning, managing, and executing all prospect, customer, and partner events within EMEA. This includes identifying and registering Bomgar for relevant events; managing design, development, and shipping of event materials; attending events and coordinating activities at the show; and monitoring, analyzing, and reporting on event performance. The Marketing Coordinator also supports with public relations and demand generation activities, as well as developing, localizing, and managing translations of online and offline content.

Responsibilities and Essential Functions  

  • Assist with development and implementation for the overall EMEA event plan.
  • Manage annual event calendar and negotiate contracts and sponsorship levels for event participation.
  • Coordinate all aspects of event logistics, including managing shipments and overseeing inventory of event supplies.
  • Develop and manage creative event materials and coordinate with supporting departments or agencies.
  • Work with Demand Generation team to develop event follow-up and Small Net Fishing email campaigns
  • Support Public Relations agencies by reviewing/editing content, coordinating spokespeople, and tracking coverage.
  • Work with the Corporate Marketing team to develop and localise content, including web copy, ads, blogs, whitepapers, infographics, and videos.
  • Help to manage content translations by external agencies.

Education / Experience Requirements  

  • Undergraduate degree in marketing, business or related discipline.
  • 1-2 years of marketing experience.
  • Experience developing and managing marketing campaigns and events.
  • Experience developing reports and metrics.
  • Working knowledge of marketing and sales automation systems such as Salesforce.com and Eloqua a plus.
  • Fluent in German or French a plus.

Work Skills  

  • Strong interpersonal and communication skills
  • Excellent verbal communication and presentation skills
  • Business writing skills
  • Excellent time management and organizational skills
  • Professional demeanor at all times
  • Support and adhere to Company’s Core Values

 

  >   EMEA Marketing Specialist-France

Location: Paris, France

Position Summary: The EMEA Marketing Specialist supports the development of Bomgar’s EMEA sales pipeline through the execution and management of marketing programs for new prospects and current customers. Areas of responsibility include, outbound marketing campaigns, trade shows, and partner marketing. This individual will work closely with the EMEA Marketing Manager and Sales team to build the pipeline required to achieve the region’s revenue goals. They will also assist with Bomgar’s channel marketing, customer marketing and public relations programs.

Responsibilities and Essential Functions  

  • Develop and execute demand generation campaigns and events to deliver quantitative sales pipeline value.
  • Support the online marketing team to enhance regional web sites and search engine marketing programs.
  • Manage the development of regional and translated marketing collateral.
  • Develop and execute channel partner marketing activities to educate and equip Bomgar’s reseller partner community.
  • Support the EMEA public relations program and regional agencies.
  • Support EMEA customer marketing activities, including events and case study development.
  • Monitor and measure effectiveness of EMEA marketing programs.

Education / Experience Requirements  

  • Experience developing reports and metrics.
  • Fluency in English and French. Fluent in German a plus.
  • Undergraduate degree in marketing, business or related discipline.
  • 3-4 years of business-to-business marketing experience.
  • Experience developing and managing outbound campaigns and events.
  • Working knowledge of marketing and sales automation systems such as Salesforce.com and Eloqua.
  • Working knowledge of online marketing (Search Engine Marketing).

Work Skills  

  • Able to effectively organize, multitask and prioritize.
  • Support and adhere to Company's core values (http://www.bomgar.com/about/core-values).
  • Professional demeanor.
  • Strong project management and organizational skills.
  • Excellent relational skills with both external customers and internal employees.
  • Effective interpersonal and communication skills.

 

  >   Future Opening - Marketing

Location: Open

Position Summary: Interested in future employment opportunities in Marketing? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Web Designer

Location: Open

Position Summary: The Web Designer will work in collaboration with other marketing team members to create user-centered digital experiences that employ best in class interaction designs and meet business objectives. The Web Designer is ultimately responsible for delivering optimal user experiences in website and email design while meeting performance objectives.

Responsibilities and Essential Functions  

  • Creates well-designed, testable, and efficient landing pages and HTML emails
  • Assists in the maintenance, expansion and scaling of company websites and portals
  • Coordinates with the graphic design team, content developers, campaign managers and web developers to align the user experience across online and offline channels
  • Works with the graphic design Team to establish and promote design guidelines, best practices and standards
  • Creates wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas
  • Maintains CMS and third party add-ons

Education / Experience Requirements  

  • BA/BS degree or equivalent working experience
  • Past experience as a web designer or related role.
  • Demonstrable graphic design skills with a strong portfolio.
  • In-depth understanding of user-centered web and email design, including knowledge of when and how to leverage research and testing to inform decisions
  • Thorough understanding of CSS/HTML and modern page layout techniques
  • Familiarity with at least one of the following programming languages: PHP, C#, or Javascript/jQuery
  • Experience with a Content Management System (e.g. ExpressionEngine, Wordpress, Craft, etc.)
  • Basic experience with a Marketing Automation System (Eloqua, Pardot, etc) a plus.
  • Basic knowledge of Search Engine Optimization
  • Basic editing in Photoshop
  • Personal interest in staying up-to-date on the web design trends, technologies, and best practices

Work Skills  

  • Support and adhere to Company’s Core Values (http://www.bomgar.com/about/core-values).
  • Strong project management and organizational skills
  • Able to effectively organize, multitask and prioritize
  • Excellent communication skills and attention to detail.
  • Able to work in a team oriented environment.
  • Professional demeanor.

 

Technology

  >   Customer Support Analyst

Location: Ridgeland, MS

Position Summary: The Customer Support Analyst is responsible for initially responding to and supporting customers as they deploy, configure, and report incidents with their Bomgar products. This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgement in communication with customers to quickly assess the severity of an Incident and address or route it appropriately.

Responsibilities and Essential Functions  

  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
  • Resolve customer support incidents by providing information, documentation, using teamwork, independent judgement and a variety of internal resources.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Customer Support Engineers to resolve or escalate more complex issues.
  • Actively participate with other Customer Support Analysts in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

  • College credit or professional experience in customer support.
  • Some experience and knowledge of OS and IT network administration/support.
  • Basic technical foundation and an aptitude for learning.
  • Customer focused attitude and motivated to help.

Work Skills  

  • Professional demeanor.
  • Outstanding interpersonal skills.
  • Excellent written and verbal communication skills.
  • Detail oriented but able to execute efficiently and follow through.
  • Able to organize, multitask and prioritize.
  • Willing to work flexible hours.
  • Must be able to work within a team environment including remote team members.
  • Support and adhere to company’s Core Values. (www.bomgar.com/about/core-values)

 

  >   Future Opening - IT

Location: Ridgeland, MS

Position Summary: Interested in future employment opportunities in IT (supporting internal users and the corporate IT infrastructure)? Apply Now to submit an application for future consideration. All applications remain on file for one year.

 

 

 

 

  >   Network Engineer

Location: Atlanta, GA

Position Summary: The Network Engineer is responsible for researching, designing, implementing, securing, and maintaining a mission critical network used by users located around the globe. Network Engineer must display self-motivation and the ability to respond with innovation to new technological problems and new possibilities.

Responsibilities and Essential Functions  

  • Define, design, document, implement, configure, secure, test, maintain, and support mission critical network infrastructure that consists of multiple pieces of network equipment deployed globally for global use.
  • Define and enforce policies to achieve required network security, uptime, and availability.
  • Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items.
  • Work with various stakeholders across multiple organizations to define and deliver service levels that meet their business needs.
  • Communicate problems, risks, or issues with peers and manager in clear, concise, positive, friendly, and end-user understandable manner.
  • Scope assigned project/tasks and provide accurate time estimates.
  • Provide thorough documentation for all work.
  • Interaction with customers in trouble-shooting issues and resolving the respective issues may be required.
  • Install cables, rack-mounted servers, power supplies, switches, routers and other heavy equipment as needed.
  • Travel as needed (estimated 5-10% of the time).
  • Administer, manage, and support servers based on Linux, Windows, and Mac OS X located in data centers.

Education / Experience Requirements  

  • Bachelor's Degree in Computer Science, Computer Engineering, or related field.
  • 3 to 5 years’ experience managing a large IPv4 network.
  • Proficiency with IPv6 is a plus.
  • Proficient with Cisco IOS routers and switches.
  • UNIX, Linux, Windows, and Mac OS experience preferred.
  • Software development experience in PHP, Python, SQL, bash, and C/C++ is a plus.

Work Skills  

  • Must be self-reliant, but be able to communicate and contribute in a team setting.
  • Self-motivated to keep up with technological advancements in managing large scale networks.
  • Excellent analytical and problem solving skills.
  • Must be able to meet physical requirements needed to install equipment
  • Professional demeanor.
  • Willingness to support and adhere to Company’s Core Values (http://www.bomgar.com/about/core-values).

 

  >   Quality Assurance Analyst

Location: Ridgeland, MS

Position Summary: The Quality Assurance Analyst is responsible for planning and implementing the quality assurance procedures for daily, milestone and release candidate testing of the Bomgar product line of screen-sharing and remote control technologies. QA Analyst must display individual motivation and the ability to respond with innovation to new technological problems and new product possibilities. As a member of the QA team, will be responsible for the quality of software released to the company’s sales and marketing departments. QA Analyst will also work with technical support team to help resolve product support issues.

Responsibilities and Essential Functions  

  • Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
  • Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes.
  • Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts.
  • Maintain testing database by developing defect tracking and regression testing information requirements; designing information system; enter test outcomes; secure data.
  • Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment.
  • Identify software capability and reliability by conducting functional, system, and performance tests.

Education / Experience Requirements  

  • B.S. or higher degree in Computer Science or related field
  • Experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process.
  • Knowledge of C++, PHP, and other programming languages a plus
  • Linux and Unix experience a plus
  • Strong experience with Windows OS, including configuration and troubleshooting.

Work Skills  

  • Accuracy and Attention to Detail
  • Self-starter; requires little supervision
  • Excellent verbal and written communication skills
  • Strong time management skills and ability to prioritize
  • Professional demeanor
  • Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

 

  >   Software Development Engineer - Windows, Linux, Mac OS

Location: Ridgeland, MS or Atlanta, GA

Position Summary: The Software Development Engineer researches, designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Development Engineer must display self-motivation and the ability to research new product and development trends, respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

  • Scope assigned project/tasks and provide accurate time estimates.
  • Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
  • Provide thorough documentation for all development work.
  • Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.
  • Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
  • Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
  • Communicate problems, risks, or issues with peers and manager.

Education / Experience Requirements  

  • Master's Degree in Computer Science, Electrical Engineering, or related field.
  • 3 to 5 years software development experience in C++.
  • Proficient with the entire Software Development Lifecycle (SDLC).
  • Unix, Linux, Windows, and Mac OS experience preferred.
  • Software development experience in PHP is a plus.

Work Skills  

  • Must be self reliant, but be able to communicate and contribute in a team setting.
  • Excellent analytical and problem solving skills.
  • Professional demeanor.
  • Willingness to support and adhere to Company’s Core Values. (https://www.bomgar.com/about/core-values)

 

Sales

  >   Account Executive, Security Solutions

Location: Johns Creek/Atlanta, GA

Position Summary: The Account Executive, Security Solutions is a direct sales quota carrying sales executive, responsible for delivering revenue for Bomgar’s suite of security solution products within a defined territory. This person will drive Bomgar sales for multiple security products into multiple verticals and markets. This person must have a unique and complete understanding of security solutions such as Privileged Access Management, Privileged Session Management, Vault, Multi-Factor Authentication, and the Identity and Access Management market in general. He/she must be comfortable at the technical level and be able to position against competitors.

Responsibilities and Essential Functions  

  • Qualify potential Security Solutions opportunities.
  • Modify / tailor sales presentations to qualified prospects.
  • Conduct professional conference calls.
  • Identify and target potential customers and prospects.
  • Overcome technical and business objections of prospective customers as necessary.
  • Be able to work in a fast-paced environment with deals sized varying from $1,000 to $500,000.
  • Effective at selling multi-product deals using past infrastructure or security software experience.

Education / Experience Requirements  

  • Successful track record of exceeding quota.
  • Excellent knowledge of the Identity and Access Management (IAM) or Identity Management (IDM) security market.
  • Basic knowledge of multiple operating systems (Windows, Mac, Linux)
  • Basic knowledge of Active Directory, LDAP, Windows Security Policies, Server troubleshooting.
  • Basic knowledge of proxy servers and firewalls and TCP/IP.
  • Basic knowledge of API’s, XML and HTML – preferred.
  • Previous experience developing and presenting technical product demonstrations and presentations via the phone or the web required.
  • Experience with remote support technology – preferred.
  • Bachelor's degree in technological field preferred.
  • 3+ years of related systems & software sales experience.

Work Skills  

  • Professional demeanor.
  • Effective communication and interpersonal skills.
  • Ability to handle moderate stress at times.
  • Must possess strong organizational and time management skills
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/about/core-values)

 

  >   Demand Generation Rep

Location: Johns Creek, GA

Position Summary: Partnering with Mid-Market sales team, the Demand Generation Representative is responsible for the cultivation, and qualification of inbound sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to help exceed the revenue goal for the Mid-Market sales territories. This position will report directly to the Director of Demand Generation and work closely with Mid-Market Account Executives and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

  • Field live sales chats and follow-up on all inbound leads generated form a variety of sources to qualify sales opportunities and schedule meetings for Mid Market sales executives.
  • Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.
  • Contact prospective companies by phone and e-mail to gather key qualification data and qualify opportunities.
  • Maintain prospect contact information and notes in salesforce.com.
  • Track progress of monthly qualified leads to quota, to meet and exceed monthly quota number.

Education / Experience Requirements  

  • Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
  • Demonstrated track record of prospecting with 50+ calls per day, 50+ e-mails per day, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
  • Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
  • Experience and proficiency conducting Internet research including a familiarity with data sources and online tools such as OneSource, LinkedIn, Google, etc.
  • Undergraduate degree in business, marketing, communication or related discipline.
  • 1-2+ years of business development, telemarketing or inside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.

Work Skills  

  • Work effectively with other members of the sales and marketing teams.
  • Proficiency with sales automation systems such as salesforce.com.
  • Proficiency in MS Word and Excel
  • Excellent verbal and written communication skills.
  • Superb time management and organizational skills.
  • Professional demeanor at all times
  • Willingness to support and adhere to Company’s core values (www.bomgar.com/values)

 

  >   Director of Sales, Security Solutions (Federal)

Location: Open

Position Summary: The Director of Sales, Security Solutions is a direct sales quota carrying sales executive, responsible for delivering revenue for Bomgar’s suite of security solution products within a defined territory. This person will drive Bomgar sales for multiple security products into multiple verticals and markets. This person must have a unique and complete understanding of security solutions such as Privileged Access Management, Privileged Session Management, Vault, Multi-Factor Authentication, and the Identity and Access Management market in general. He/she must be comfortable at the technical level and be able to position against competitors while leveraging those skills to coach and mentor established team members (where necessary) within his/her territory.

Responsibilities and Essential Functions  

  • Qualify potential Security Solutions opportunities.
  • Modify / tailor sales presentations to qualified prospects.
  • Conduct professional conference calls and face-to-face meetings.
  • Identify and target the largest potential customers and prospects.
  • Overcome technical and business objections of prospective customers as necessary.
  • Actively respond to RFPs for qualified business opportunities.
  • Effective at selling multi-product deals using past infrastructure or security software experience.

Education / Experience Requirements  

  • Bachelor's degree in technological field preferred.
  • 8+ years of related systems & software sales experience.
  • Successful track record of exceeding quota.
  • Excellent knowledge of the Identity and Access Management (IAM) or Identity Management (IDM) security market.
  • Basic knowledge of multiple operating systems (Windows, Mac, Linux)
  • Basic knowledge of Active Directory, LDAP, Windows Security Policies, Server troubleshooting.
  • Basic knowledge of proxy servers and firewalls and TCP/IP.
  • Basic knowledge of API’s, XML and HTML – preferred.
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Experience with remote support technology – preferred.

Work Skills  

  • Strong team player with excellent verbal and interpersonal skills.

 

  >   EMEA Channel Manager

Location: Marlow, UK

Position Summary: The role of the EMEA Channel Manager is to capture, qualify and close business with resellers of Bomgar’s solution. This position is expected to proactively pursue opportunities within specified territories, industry verticals, and alliances partners, which will benefit from Bomgar’s products.

Responsibilities and Essential Functions
Perform sales activities for an assigned geographic area or product/service line to achieve or exceed assigned revenue objectives.
 

  • Remain knowledgeable of company's products/services to facilitate sales efforts.
  • Maintain sales records and prepares sales reports as required.
  • Send quotes to prospective customers.
  • Travel as needed.
  • Maintain regular customer contact to ensure satisfaction.
    • Alert customer to new or improved products/services.
    • Assess additional customer needs within the first year as a customer.
    • Develop relationships with customer.
    • Relay any customer feedback to product development staff.
  • Contact prospects and leads to generate interest and qualify needs for Bomgar products.
  • Manage and strategize a territory; maximizing the revenue opportunities within the enterprise accounts base.
  • Develop and manage strategic resellers for the assigned territories.
  • Create and perform sales presentations to match company's products/services with identified needs.
  • Sell products/services through face-to-face meetings, phone and email contact.

Education / Experience Requirements  

  • Bachelor's degree or equivalent training in business or sales management.
  • 5 - 10 years of enterprise sales experience in the software industry.
  • Excellent knowledge of Bomgar’s products and pricing practices.
  • Basic computer skills needed and working experience with Salesforce.com.

Work Skills  

  • Effective communication and interpersonal skills.
  • Must possess strong organizational and time management skills
  • Self-starter, motivated to drive and meet revenue goals and objectives.
  • Willingness to support the Bomgar core values and corporate culture. (https://www.bomgar.com/about/core-values)
  • Professional demeanor

 

  >   Future Opening - Account Executive (Inside Sales)

Location: Open (US or International)

Position Summary: The role of an Account Executive is to capture, qualify and close business with prospects who seek information about Bomgar’s solution set via telephone, email, or chat. Additionally this position is expected to generate outbound phone and email activity toward prospects, identified within specified territories and industry verticals, which will benefit from Bomgar’s products.

Responsibilities and Essential Functions
Performs sales activities for an assigned geographic area or product/service line to achieve or exceed assigned revenue objectives.
 

  • Contact prospects and leads to generate interest and qualify needs for Bomgar products.
  • Manage and strategize a territory; maximizing the revenue opportunities within the assigned accounts base.
  • Maintains sales records and prepares sales reports as required.
  • Send quotes to prospective customers.
  • Maintains regular customer contact (for the calendar year) to ensure satisfaction: * Alerts client to new or improved products/services. *Assess additional client needs within the first year as a customer. *Develops relationships with client. *Relays any client feedback to product development staff.
  • Creates and performs sales presentations to match company's products/services with identified needs.
  • Sells products/services through phone and email contact.
  • Remains knowledgeable of company's products/services to facilitate sales efforts.

Education / Experience Requirements  

  • Bachelor's degree or equivalent training in business or sales management.
  • 2-6 years of sales experience preferably in the software industry.
  • Basic computer skills needed and working experience with Salesforce.com a plus.

Work Skills  

  • Effective communication and interpersonal skills.
  • Ability to handle moderate stress at times.
  • Must possess strong organizational and time management skills
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/values)

 

  >   Manager, Sales Enablement

Location: Johns Creek, Georgia

Position Summary: Under the leadership of the Global Head of Sales Enablement the Manager, Sales Enablement will be responsible for the creation and implementation of content, onboarding and continuous training/development for the sales team. This role will work collaboratively with company leadership, Marketing, Sales, other Sales team members, and vendor partners, to develop and implement training (both internal and for partners), content/sales messaging, processes, practices, and tools to support the buyers journey for Bomgar’s prospects and customers. The goals for the role are to assist in increasing velocity, win rates, deal size, and the overall productivity of our sales team.

Responsibilities and Essential Functions  

  • Develops key performance metrics and dashboards that help the sales organization focus on performance drivers
  • Works with available data to optimize customer/account targeting
  • Measures sales force productivity and ensures effective implementation of established strategies and tactics
  • Ensures effective analysis of sales force trends and performance in an effort to identify greater efficiencies
  • Manage Sales Enablement which is responsible for determining the key variables of sales success in an effort to implement programs that improve hiring, onboarding and existing training.
  • Serve as a resource for sales and customers on best practices to maximize operations through process improvement.
  • Build out a calendar of formal and informal sessions covering product releases, ongoing skill development, new hire boot camps, internal process updates etc.
  • Innovate ideas that will streamline and improve interdepartmental process and efficacy of current tools
  • Assist in the development of online training modules
  • Monitor training reports within Brainshark to ensure that training is completed in a timely manner
  • Help to create programs for skill development for existing and new team members
  • Lead ad-hoc projects as needed
  • Oversee the completion of RFPs and RFIS
  • Build new processes to get better customer data/analytics that can aid in strategic decision-making.
  • Assist with the development and roll-out of effective partner onboarding, training and optimizing the partner portal

Education / Experience Requirements  

  • Bachelor's degree or 5+ years of experience in similar field
  • Strong experience in content and training development
  • A strong understanding of the key variables of success within a sales organization
  • Knowledge of sales operations and sales cycle.
  • Strong analytical ability.
  • Experience in developing and implementing key performance indicators and driving a metrics driven culture.
  • A strong understanding of implementation and operating functionality.
  • Knowledge of remote support architecture.
  • At least 3 years of experience in the field or in a related area. Project methodology and/or software lifecycle experience preferred.

Work Skills  

  • Excellent customer service skills.
  • Ability to work independently and in a sales environment.
  • Strong motivation & team orientation.
  • Excellent verbal and written communication skills with an ability to express technical concepts in business terms. Strong interpersonal skills.
  • Professional demeanor
  • Support and adhere to the company’s Core Values.

 

  >   Solutions Engineer

Location: Open

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

  • Provide support via telephone, written correspondence and electronic media.
  • Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
  • Assists sales in developing responses and proposals to prospective and existing customers.
  • Participate in sales calls and customer visits as requested.
  • Develop and maintain technical presentations and other technical sales tools.
  • Coach and mentor sales representatives concerning technical product knowledge.
  • Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
  • Train others on new product and technology advancements as required.
  • Provide technical support and perform technical demonstrations at trade shows.
  • Travel required

Education / Experience Requirements  

  • Bachelors degree in technological field preferred or equivalent technical experience
  • Desktop troubleshooting
  • Basic knowledge of proxy servers and firewalls and TCP/IP
  • Basic knowledge of API’s, XML and HTML preferred
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Windows Networking
  • Web Server technology
  • Experience with remote support technology

Work Skills  

  • Polished customer presentation skills required.
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/about/core-values)
  • Professional demeanor
  • Ability to communicate technical information to non-technical personnel.
  • Ability to determine how product will work within customer environment critical to success.
  • Team player with strong verbal and interpersonal skills.

 

  >   Solutions Engineer

Location: Open

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

  • Provide support via telephone, written correspondence and electronic media.
  • Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
  • Assists sales in developing responses and proposals to prospective and existing customers.
  • Participate in sales calls and customer visits as requested.
  • Develop and maintain technical presentations and other technical sales tools.
  • Coach and mentor sales representatives concerning technical product knowledge.
  • Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
  • Train others on new product and technology advancements as required.
  • Provide technical support and perform technical demonstrations at trade shows.
  • Travel required

Education / Experience Requirements  

  • Bachelors degree in technological field preferred or equivalent technical experience
  • Desktop troubleshooting
  • Basic knowledge of proxy servers and firewalls and TCP/IP
  • Basic knowledge of API’s, XML and HTML preferred
  • Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
  • Windows Networking
  • Web Server technology
  • Experience with remote support technology

Work Skills  

  • Polished customer presentation skills required.
  • Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/about/core-values)
  • Professional demeanor
  • Ability to communicate technical information to non-technical personnel.
  • Ability to determine how product will work within customer environment critical to success.
  • Team player with strong verbal and interpersonal skills.

 

 

Apply now!